Sustainability

Corporate Sustainability

With integrity and responsibility, CHC utilizes its core competencies and resource to practice ESG works such as corporate governance, talent development, and community engagement while pursuing revenue and profit growth. In response to potential risks and opportunities arising from ESG-related factors, we continue to foster sustainable operations and corporate governance by implementing sound risk management practices and harnessing new opportunities. We also remain committed to creating value and driving positive change to meet stakeholder expectations.

Committee

Implement sustainable development

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Strategy, Objectives and Performance

Establish sustainable strategies and objectives

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Stakeholder Engagement

Build diverse and convenient communication channels

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Committee

ESG Committee

The ESG Committee serves as the highest governance body for sustainability affairs within the CHC Group. Led by the CEO of CHC, it includes the CEOs of the three major business entities and heads of functional departments. The committee comprises members with diverse cultural backgrounds, expertise, and experiences. Annually, it identifies risks and opportunities across the environmental, social, and governance (ESG) dimensions based on material principles. Quarterly meetings are held to discuss and formulate sustainability strategies, review short, medium, and long-term ESG plans and goals, assess annual implementation progress, and drive concrete actions for the sustainable development of the Group. The ESG Committee will report to the Board of Directors quarterly on the Group's ESG management affairs. In 2023, reports were scheduled for March 10, May 5, August 1, November 10, and December 15, covering updates on the latest sustainability regulatory trends and the Group's corresponding action plans.

ESG Committee Structure

Major Efforts of ESG Committee in 2023

The ESG Committee focuses on formulating sustainable development guidelines and promoting directions. Through enhancing the oversight and management mechanisms of subsidiaries, the Company continuously monitors the financial, operational, and ESG performance across various business areas within the Group. Additionally, we align our operational blueprint and development strategies with the United Nations Sustainable Development Goals (SDGs), connecting international imperatives with our own actions to realize a vision of sustainable global practices.

The Company follows the GRI Universal Standards, utilizing four main procedures—”Contextual Analysis, Impact Identification, Significance Assessment, and Review Confirmation”—to identify material topics. These processes involve analyzing global sustainability trends, relevant domestic and international industries, and sustainability issues of high concern to stakeholders. We identify potential positive and negative impacts of these issues, assess the probability and extent of impacts through internal investigations, and filter them into an annual list of material topics. Confirmation and decisions are made by the ESG Committee.

The Company identified 18 sustainability issues and established 8 material sustainability topics in 2023. These topics serve as the basis for compiling and disclosing the sustainability report, aiming to comprehensively assess the effectiveness of the Group’s sustainable operational governance. The analysis results of the material topics in 2023 are as follows. For sustainability focus and material topic analysis , please refer to CHC’s Sustainability Report.

Sustainable Governance Results

CHC Group formulates ESG plans, integrates ESG considerations into daily operations and decision-making processes, and strives for sustainable practices such as corporate governance, environmental sustainability, talent cultivation, and social engagement, implementing CHC Group’s commitment to sustainable governance. The Group’s sustainable governance results in 2023 are as follows:

Governance Economy

  • The percentage of female members on the Board of Directors was 43%, which was much higher than the percentage of female directors of all public offering companies in Taiwan (16.79%)
  • In 2023, the signing rates of the Conflict of Interest Disclosure Questionnaire and Statement for directors, the Business Ethics Compliance Commitment Statement and Questionnaire for employees, as well as the business ethics statement and the conflict of interest questionnaire for newly contracted suppliers were all 100%
  • In 2023, 100% of the Group’s employees participated in the ethical management education and training
  • In 2023, the total training hours for human rights education reached 2,250 hours, representing a growth of 57% compared to the previous year. The total training hours for information security amounted to 3,818 hours, which is a growth of more than five times compared to the previous period
  • Obtained ISO 27001:2022 Information Security Management System certification in 2023
  • CEC obtained ISO 19650-2 BIM International Standard verification in 2023
  • CDC participated in the “Public-Led Urban Regeneration Project of Taipei Daan District Xuefu Section,” aiming to develop low-carbon commercial office buildings
  • Successfully developed a water resources center operations management platform and an e-procurement management platform in 2023

Environmental Sustainability

  • CHC and Linhai Water Resource Center obtained ISO 14064-1:2018 Greenhouse Gas Verification Statement through third-party verification
  • Linhai Water Resource Center obtained ISO 9001 Quality Management System, ISO 14001 Environmental Management System, and ISO 50001 Energy Management System certifications
  • In 2023, the Group’s energy-saving and carbon-reduction actions reduced a total of 1,046.86 metric tons of CO2e, a growth rate of 33%
  • In 2023, the Group’s biogas reuse reached 814,407 m3, representing a 19% increase compared to the previous year, equivalent to approximately 1,860,508 kWh of electricity
  • In 2023, the Group produced a total of 17,221GJ of renewable energy, with an approximate consumption of 17,013GJ
  • In 2023, the Group reduced a total of 5,363.77 tons of sludge, an annual growth rate of 54%
  • In 2023, the Group’s reclaimed water supply amounted to 34,917,270 metric tons, representing an increase of nearly 32% compared to the previous year

Social Inclusion

  • Throughout the different stages of the project, a total of 279 community activities were organized, with an investment of over NT$10.03 million and 10,320 hours of manpower, representing an increase of 52% and 27% respectively compared to the previous year
  • The Group held a total of 143 environmental education sessions in 2023, serving 4,308 participants, which represents a 136% increase compared to the previous year. Since 2019, the total number of participants served has reached 15,476
  • CEC has been awarded the Best Benchmark Enterprise in the 2023 “Leading Enterprise in Sustainable Health Workforce” by the Ministry of Labor
  • CEC has been awarded the “Workplace Sustainable Health and Safety” – Excellence Award at the 2023 New Taipei City Occupational Safety and Health Award
  • There were no major occupational accidents in 2023
  • In 2023, the reinstatement rate of employees with childcare leave without pay was 100%.
  • The training hours per person were approximately 9.9 hours for men and 12.13 hours for women in 2023. The allocation of learning resources showed no differences based on gender or job level
  • 84 internship positions were provided in 2023, representing a 35% increase compared to the previous year, with 45% of the interns being converted to full-time employees

Strategy, Objectives and Performance

Sustainable Development Strategy

CHC Group is committed to integrity and responsibility. While pursuing revenue and profit growth, the Group continues to review its development goals on environmental, social, and governance areas. Through the "focusing on material topics and promoting from top to bottom" action policy, the Group improves its risk management mechanism and specific evaluation indicators, and sets up the sustainable development action plan and promotion goals. By performing daily management, regular reviews of implementation results, and rolling corrections, the Group ensures to fulfill its corporate social commitments.

Sustainability Goals and Performance

Category
Aspect
Management Strategy/
Implementation Policy
Evaluation Mechanism
Goals Set for 2023
Achievements in 2023
Short-to-Mid Term Goals
Operation
Management
Economic
Performance*
  • Up-to-date financial risk
    assessment are conducted
    monthly to ensure that
    the company’s operating
    and economic
    performance goals are
    achieved
  • Monthly performance
    reports related to
    financial risk
    assessment are
    presented and
    discussed at the high-level
    management meetings
  • Achieve annual operating
    goals
  • The consolidated revenue in
    2023 was NT$30,607
    million, the consolidated
    operating profit was
    NT$2,173 million, the
    consolidated net profit was
    NT$1,717 million with EPS
    of NT$2.09
  • Achieve annual operating
    goals
Integrity
and
Pragmatic
Corporate
Governance*

Ethical 
Management*
  • Audit Committee and
    Remuneration
    Committee are set up
    under the Board of
    Directors to assist the
    Board in performing their
    duties and supervisory
    functions
  • Protect shareholders’
    rights and interests with
    transparent information
    disclosure
  • Set various corporate
    governance-related
    standard operating
    procedures(SOPs) for
    compliance purposes
  • Independent audit
    unit are set up and
    supervises the
    Group’s various
    operating activities
    using internal
    audit code
  • Conduct annual
    evaluation regarding
    Board performance to
    improve corporate
    governance
    effectiveness
  • Continue with transparent
    disclosure of information
    and strengthen
    communication and
    interaction with
    stakeholders
  • 100% of Group employees
    to sign Compliance
    Commitment Statement
  • 100% of Group employees
    to participate in Business
    Ethics courses
  • 100% of the newly
    contracted suppliers in the
    year to sign the business
    ethics statement and the
    conflict of interest
    questionnaire
  • Improve risk control
  • Stakeholder communication
    efforts were reported to the
    Board on December 15th,
    2023
  • 100% of Group employees
    signed Compliance
    Commitment Statement in 2023
  • 100% of the Group’s
    employees participated in
    the ethical management
    education and training this
    year
  • 100% of the newly
    contracted suppliers this
    year signed the business
    ethics statement and the
    conflict of interest
    questionnaire
  • This year, ISO 27001:2022
    Information Security
    Management System
    certification was obtained.
    The Group had no
    information security
    incidents this year

 

  • Continue with transparent
    disclosure of information
    and strengthen
    communication and
    interaction with
    stakeholders
  • 100% of Group employees
    to sign Compliance
    Commitment Statement
    each year
  • 100% of Group employees
    to participate in Business
    Ethics courses
  • 100% of the newly
    contracted suppliers each
    year to sign the business
    ethics statement and 
    the conflict of interest 
    questionnaire
  • Improve risk control
    continuously
Regulatory
Compliance*
  • Treat all stakeholders
    with integrity and
    honesty, as well as
    comply with the law and
    uphold the principle of
    fair competition. Require
    employees to treat the
    company’s customers,
    competitors, and other
    workers with fairness
  • For matters related to
    the provisions of laws
    and regulations, Legal
    Department shall
    research and provide
    recommendations
    according to laws and
    regulations, and shall
    consult external legal
    advisers when necessary
  • The constructions or real
    estate projects should
    pass the environmental
    impact assessment
    according to laws and
    regulations, and are
    executed as planned
  • Supervision is
    performed by the
    competent authority
    and other law
    enforcement units in
    accordance with the
    law
  • Each company unit
    reports violations to
    the Legal Department
    for compilation, and
    later conduct statistics
    and evaluations of
    violations accordingly
  • Major violation cases: 0
  • The Group received no
    penalties or violations of
    laws or regulations related
    to marketing
    communications,
    information and labeling,
    customer safety, or
    customer privacy. Penalties
    were incurred for 40 cases
    involving occupational
    safety and waste, with a
    total fine of NT$7,838,000,
    none of which met criteria
    for major violations. The
    main reason for the
    violations was flaws in
    protective measures and
    maintenance of the
    operating environment, all
    of which have been
    corrected
  • Major violation cases: 0
Technological
and Service
Innovation
Sustainable 
Innovative 
Products & 
Services*
  • Increase the proportion
    of green building and
    smart building
    certification products, as
    well as to enhance
    building materials and
    equipment for a living
    space that is healthy and
    environmental-friendly
  • Increase the adoption
    rate of green building
    materials in order to
    increase the proportion
    of green building
    material usage
  • Focus on environmental
    protection and energy-
    saving design to improve
    the energy efficiency of
    new construction
  • Residential products are
    equipped with electric
    vehicle charging systems
    to promote the
    symbiosis, co-prosperity
    and sustainable
    development of people,
    architecture, and the
    environment
  • Expand the use of BIM
    technology in the project
    life cycle to ensure the
    implementation of
    product design and
    improve construction
    service efficiency
  • Continuously develop
    innovative solutions to
    expand the application of
    low-carbon materials,
    construction methods,
    and equipment
  • Review the proportion
    of applications for
    Green Building
    Candidate Certificate
    or those obtaining
    Green Building Label
    each year
  • Check the number of
    certified products,
    including but not
    limited to green
    buildings, smart
    buildings, structure
    accreditation building,
    and barrier-free
    residential
    accreditation, etc
  • Regularly review the
    proportion of green
    building materials used
    by the project
  • Examine BIM
    technology
    implementation status
    during building design
    and construction stage
  • Regularly review the
    feasibility and
    implementation status
    of innovative solutions
  • 100% of building permit
    applications for properties
    on the 5th floor and above
    (inclusive) are to apply for
    Green Building Candidate
    Certificates
  • At least 1 real estate
    development project
    acquires Smart Building
    Candidate Certificate each
    year
  • For projects obtained
    building permit this year
    with lot size more than
    1,653m2, electric vehicle
    charging systems shall be
    installed in public parking
    spaces, and wiring space
    for charging station shall
    be reserved for customer’s
    parking space
  • The indoor green building
    material usage ratio for
    new building permit
    applications is 66%, while
    the outdoor ratio is 21%
  • At least 1 building
    planning and design
    project is designed using
    BIM technology
  • Identify and test an
    innovative solution
  • 1 Green Building Candidate
    Certificates were acquired
    this year, with an
    achievement rate of 75%.
    As of the end of 2023, a
    total of 7 Green Building
    Candidate Certificates have
    been acquired so far, and
    the coverage rate of green
    building projects has
    reached 78%
  • The achievement rate for
    this year was 100%, with 1
    real estate development
    project acquiring Smart
    Building Candidate
    Certificate each year
  • The achievement rate for
    this year was 100%. For all
    projects obtained building
    permit this year with lot size
    more than 1,653m2, electric
    vehicle charging systems
    were installed in public
    parking spaces, and wiring
    space for charging station
    were reserved for 
    customer’s parking space
  • This year, all newly applied
    building permit projects
    achieved a 100% rate of 66%
    indoor green building
    material usage and 21%
    outdoor usage
  • The Group continued to use
    BIM technology in
    architectural design as well
    as construction planning
    and review, and the
    application covered
    different types of projects
    such as civil engineering and
    building construction
  • This year, at least one
    innovative solution has been
    identified and tested,
    covering construction
    methods, materials,
    equipment, etc
  • 100% of building permit
    applications for properties
    on the 5th floor and above
    (inclusive) are to apply for
    Green Building Candidate
    Certificates
  • At least 1 real estate
    development project
    acquires Smart Building
    Candidate Certificate each
    year
  • For projects obtained
    building permit this year
    with lot size more than
    1,653m2, electric vehicle
    charging systems shall be
    installed in public parking
    spaces, and wiring space
    for charging station shall
    be reserved for customer’s
    parking space
  • The indoor green building
    material usage ratio for
    new building permit
    applications is 70%, while
    the outdoor ratio is 23%
  • Continuously expanding
    the application of BIM in
    the design, construction,
    and operational phases
  • Continuously identifying
    and testing innovative
    solutions
Customer
Satisfaction
  • Perform regular
    satisfaction surveys on
    construction, handover,
    and maintenance
  • Establish customer
    interactive groups to
    develop customer
    satisfaction standards,
    and design
    questionnaires
  • Continuously developing
    digital community
    services to enhance the
    quality of customer
    service
  • Implementing a building
    portfolio to uphold
    commitments and
    responsibilities to
    customers
  • Satisfaction survey
    results and tracking
  • Continuously
    conducting feasibility
    assessments of building
    portfolios, regularly
    reviewing customer
    feedback, and making
    improvements
  • Continuously tracking
    the coverage rate of
    community service
    apps in newly handed-
    over residential
    communities
  • Level of satisfaction
    regarding handovers: the
    company’s actual
    performance is better than
    customer’s expectations
  • Level of satisfaction on
    maintenance: satisfaction
    > 4 points (out of 5 points)
  • Level of satisfaction on
    construction: client NPS >
    30
  • The community of newly
    handed-over properties is
    fully equipped with a
    community service app
    system
  • Upon completion and
    handover in the project of
    Timeless and Modern
    Expression, we provide a
    building portfolio
  • Level of satisfaction
    regarding handovers:
    average achievement rate of
    100.6%
  • Level of satisfaction on
    maintenance: 4.41 points on
    average
  • Level of satisfaction on
    construction: client NPS of
    71
  • In 2023, during the
    handover phase, 100% of
    the Timeless and Modern
    Expression and Drawing the
    Dream Life projects
    successfully implemented
    the community service app,
    achieving a 100%
    completion rate
  • In 2023, the Timeless and
    Modern Expression project
    has successfully
    implemented and executed
    the building portfolio
  • Level of satisfaction
    regarding handovers: the
    company’s actual
    performance is better than
    customer’s expectations
  • Level of satisfaction on
    maintenance: satisfaction
    > 4.1 points (out of 5
    points)
  • Level of satisfaction on
    construction: client NPS >
    60
  • The community of newly
    handed-over properties
    shall be fully equipped
    with a community service
    app system
  • Each building portfolio
    shall be provided upon
    completion and handover
    of each project
Marketing
and
Labeling
  • Conduct regular sales
    satisfaction surveys
  • Adhere to the ethical
    business practice, the
    Group provides
    customers with products
    and services that comply
    with laws and regulations
    and are transparently
    labeled
  • Satisfaction survey
    results and tracking
  • Regularly check
    whether any
    complaints related to
    marketing and labeling
    have been received
  • Regularly review the
    major penalties related
    to marketing and
    communications
  • Level of satisfaction on
    sales: the company’s
    actual performance is
    better than customer’s
    expectations
  • The pre-sale
    advertisements,
    architectural models, and
    model houses are 100%
    double-checked by the
    project manager and legal
    personnel before launch
  • Level of satisfaction on
    sales: Average achievement
    rate of 102.7%
  • Achievement rate of 100%
    as pre-sale advertisements,
    architectural models, and
    model houses are 100%
    double-checked by the
    project manager and legal
    personnel before launch
  • Level of satisfaction on
    sales : the company’s
    actual performance is
    better than customer’s
    expectations
  • The pre-sale
    advertisements,
    architectural models, and
    model houses are 100%
    double-checked by the
    project manager and legal
    personnel before launch
Safe
Workplace
Diversity, 
Equality, and 
Inclusion*
  • Design a diversified
    welfare system and
    practice the core value of
    caring for employees
  • Provide a salary plan that
    is internally fair and
    market competitive
  • Promote the diversity,
    equality, and inclusion
    within the organization,
    and strengthen the
    understanding and
    respect for gender
    equality and different
    generations
  • Conduct employee
    satisfaction surveys
    annually, and set up
    improvement plans
    accordingly
  • Conduct regular salary
    market surveys to
    respond to changes in
    the external labor
    market in a timely
    manner
  • Annual feedback on the
    diversity, equality, and
    inclusion week events
  • Employee satisfaction
    survey response rate is
    over 80%
  • Organize the “Diversity,
    Equality and Inclusion
    Week” events
  • Conduct salary and
    welfare market surveys
    and competitive analysis
  • Implement employee
    recognition program
  • Offer flexible options for
    employee group insurance
  • The employee satisfaction
    survey response rate was
    91% in 2023
  • Completed the “Diversity,
    Equality and Inclusion
    Week” online events
  • Completed salary market
    survey and competitive
    analysis
  • Implemented employee
    recognition program
  • 100% participation rate for
    employee group insurance
  • Employee satisfaction
    survey response rate is
    over 80%
  • Organize the “Diversity,
    Equality and Inclusion
    Week” events annually
  • Conduct salary and
    welfare market surveys
    and competitive analysis
    annually
  • Implement employee
    recognition program
    annually
  • Offer flexible options for
    employee group insurance
Talent 
Development 
and 
Retention*
  • Develop multiple
    recruitment channels,
    organize in-person/on-
    line recruitment
    activities, and recruit
    outstanding new talents
  • Encourage young
    students to develop
    practical skills and
    enhance employment
    competitiveness through
    university collaboration
    and talent development
    programs
  • Provide a variety of
    courses and resources
    through a digital learning
    management platform
    and create learning
    channels for internal
    experience and
    knowledge transfer
  • Establish a creative and
    flexible learning
    environment, support
    and encourage the
    growth and development
    of every employee, and
    provide and maintain
    equal opportunities for
    employees
  • Promote cross-team
    learning mechanism to
    cultivate, explore, and
    retain talents with
    potential
  • The number of student
    internship
    opportunities provided
    and the number of
    scholarship winners
    each year
  • Regularly review the
    frequency of platform
    usage, the
    number/quality of
    courses offered, and
    the popularity of the
    courses, as well as
    consider the
    employees’ feedback
    on the platform
    functions and courses
  • Review the
    implementation of the
    mentor program and
    the Young Engineers
    Conference annually to
    understand the quality
    and commitment of
    cross-team learning
  • Provide 10 prizes for the
    Young Talents Scholarship
  • Provide 40 student
    internships
  • A total of 1,100 courses
    within online learning
    platform
  • Achievement rate of more
    than 75% for annual
    training program
  • 20 matches for mentors
    and trainees within the
    mentor program
  • Continuous operation of
    the Young Engineers
    Conference, and complete
    annual plan
  • 10 people awarded the
    Young Talent Scholarship
  • Provided 84 student
    internship opportunities, an
    increase of 35% annually
  • A total of 1,322 courses
    within online learning
    platform
  • Achievement rate of more
    than 87% for this year’s
    training program
  • Completed 18 matches for
    mentors and trainees within
    the mentor program
  • Achievement rate of 100%
    for the Young Engineers
    Conference
  • Provide 25 prizes for the
    Young Talents Scholarship
  • Provide 40 student
    internships
  • A total of 1,200 courses
    within online learning
    platform
  • Achievement rate of more
    than 75% for annual
    training program
  • 20 matches for mentors
    and trainees within the
    mentor program
  • Continuous operation of
    the Young Engineers
    Conference, and complete
    annual plan
Occupational 
Health and 
Safety *
  • Develop IT application
    tools to strengthen the
    health and safety
    management of the
    workplace
  • Improve the convenience
    of individual’s health
    management through the
    health information
    management platform
  • Establish a road map for
    physical and mental
    balance development,
    and develop employees’
    physical and mental
    balance assistance
    programs, to promote
    the physical and mental
    balance of employees
  • Maintain the certification
    of the ISO 45001
    occupational safety and
    health management
    system, and continue to
    optimize the intensity of
    on-site safety and health
    management
  • Organize safety and
    health promotion
    activities regularly to
    strengthen the workers’
    safety awareness and
    increase their
    adaptability in the
    construction
    environment
  • Promote the safety
    culture program and
    integrate safety into
    management practices by
    strengthening the
    leadership of senior
    managers, enhancing the
    safety and health
    management of
    contractors, improving
    the safety and health
    management capabilities
    of mid-level managers,
    and encouraging the
    participation of all
    employees in the
    program
  • Establish safety and
    health performance
    measurement
    standards, including
    goals such as the
    frequency of disabling
    injuries, safety
    commitments from
    supervisors, and OHS
    awareness for all
    employees
  • Whether there are any
    incidents that may
    interrupt operations
  • ISO/CNS 45001 validity
  • Inspections by supervisors
    of construction units: CEC
    ≥ 4.7 times, HDEC Corp ≥
    4.6 times
  • Average improvement on
    flaws: CEC ≥ 4 times,
    HDEC Corp ≥ 6 times
  • Disability injury frequency
    rate (DIFR):CEC ≤ 0.74,
    HDEC Corp ≤ 0.78
  • Maintain the validity of
    ISO/CNS 45001
    certification
  • Develop 1 OHS
    technology management
    equipment or technique
  • Inspections by supervisors
    of construction units: CEC =
    8.1 times, HDEC Corp = 4.6
    times
  • Average improvement on
    flaws: CEC =13.3 times, HDEC
    Corp = 10.6 times
  • In 2023, the disability injury
    frequency rate (DIFR) of the
    Group’s employees was
    0.70, and the total disability
    injury frequency rate (DIFR)
    including non-employees
    was 0.79
  • ISO/CNS 45001:2018
    certification remained valid
    in 2023
  • Successfully developed 1
    OHS technology
    management equipment –
    Automated equipment for
    preventing thermal hazards
  • Inspections by supervisors
    of construction units: CEC
    ≥ 5.7 times, HDEC Corp ≥
    4.8 times
  • Average improvement on
    flaws: CEC ≥ 6 times,
    HDEC Corp ≥ 12 times
  • Disability injury frequency
    rate (DIFR):CEC ≤ 0.68,
    HDEC Corp ≤ 0.74
  • Maintain the validity of
    ISO/CNS 45001
    certification
  • Develop 1 OHS
    technology management
    equipment or technique
    each year
Environmental
Sustainability
Climate 
Change 
Governance*
  • Replace and upgrade
    equipment, with a
    priority on purchasing
    models equipped with
    variable frequency
    control to enhance
    energy efficiency
  • Implement an energy
    management system and
    actively optimize the
    energy-saving
    operational mode of the
    operating plant
  • Develop the Group’s
    carbon management
    strategies and action
    plans
  • Evaluate the investment
    in renewable energy
    related businesses
  • Evaluate the biogas
    power generation and
    reuse options
  • Increase the generation
    and utilization of
    renewable energy
  • Continuously refine the
    establishment standards
    of energy-saving site
    offices and gradually
    optimize energy
    efficiency
  • Regularly monitor
    energy usage, track and
    improve energy
    efficiency
  • Regularly review the
    effectiveness of the
    reduction in electricity
    consumption for
    wastewater treatment
    and reclaimed water
    treatment
  • Regularly monitor the
    biogas production
  • Regularly track the
    implementation
    progress of biogas
    power generation and
    biogas reuse plans
  • Regularly review
    equipment energy
    efficiency and track
    improvements
  • Regularly calculate the
    production and usage
    of renewable energy
  • Regularly track the
    implementation of the
    Group’s carbon
    management action
    plans
  • Each water resource
    center achieves biogas
    production and reuse
    annual target
  • Each water resource
    center achieves the annual
    target of electricity
    consumption per unit of
    wastewater treatment
  • Each water resource
    center achieves the annual
    target of electricity
    consumption per unit of
    reclaimed water treatment
  • Each work station
    implements an annual
    energy- saving plan and
    establishes reduction
    targets for the coming year
  • Review the implementation
    effectiveness of electricity
    management in each
    project and setting
    improvement goals
  • Continue to conduct the
    performance verification as
    well as review and adjust
    the construction standards
    for energy-saving site
    offices
  • According to the group’s
    greenhouse gas
    inventories and verification
    plan, complete the annual
    greenhouse gas inventory
    and verification, and
    continuously improve the
    greenhouse gas emission
    management mechanism
  • Each water resource center
    achieved the 2023 target of
    biogas production, and the
    Group’s achievement rate of
    biogas production was
    128.67%; the Group’s
    biogas reuse rate was
    61.33%, which translates
    into an achievement rate of
    135.06%
  • The Group’s electricity
    consumption per unit of
    wastewater treatment was
    0.33 kWh/metric ton, which
    was better than the annual
    target. However, the
    electricity consumption for
    wastewater treatment per
    unit at the Anping Water
    Resource Center was
    slightly higher than the
    target
  • The Group’s electricity
    consumption per unit of
    reclaimed water treatment
    was 0.79 kWh/metric ton,
    which was better than the
    annual target
  • In the year 2023, the
    group’s site offices’ energy-
    saving plan collectively
    saved 18,132 kWh of
    electricity
  • The assessment of
    electricity management
    effectiveness for each
    project has been completed,
    and improvement goals for
    the following year have
    been set. Continuous
    optimization of energy
    management is ongoing
  • This year, continuous
    performance verification of
    energy-saving site offices
    was conducted, and plans
    for the following year are
    being developed
  • The Group’s headquarter
    building and Linhai Water
    Resource Center obtained
    the ISO 14064-1:2018
    greenhouse gas verification
    statement, which were
    verified by SGS
  • Each water resource
    center achieves biogas
    production and reuse
    annual target
  • Each water resource
    center achieves the
    annual target of electricity
    consumption per unit of
    wastewater treatment
  • Each water resource
    center achieves the
    annual target of electricity
    consumption per unit of
    reclaimed water treatment
  • Each work station
    implements energy-saving
    improvements annually
  • Each project annually
    reviews the effectiveness
    of electricity management
    and sets improvement
    goals for the following
    year
  • Continue to conduct the
    performance verification
    for energy-saving site
    offices
  • Complete the annual
    greenhouse gas inventory
    and continue to improve
    the greenhouse gas
    emission management
    mechanism in accordance
    with the ISO 14064-
    1:2018 standard
Circular
Economy and
Resource
Management
  • Apply formwork system
    construction method to
    optimize the construction
    process, improve the
    efficiency of resource
    utilization, and reduce
    the negative impact
    towards environment
  • Promote green
    procurement by
    introducing products and
    services that embrace
    circular economy
    principles and modular
    design
  • Promote waste
    classification, recycling,
    and reduction actions
  • Use technology to
    develop and design a
    low-consumption, high-
    efficiency operation
    model
  • Use the best available
    technology to treat
    Taiwan’s domestic
    and industrial wastewater to
    promote sustainable
    usage for water resource
  • Develop reclaimed water
    recycling schemes to
    improve water use
    efficiency
  • Regularly review the
    adoption rate of
    formwork system
  • Review the annual
    green procurement
    implementation status
  • Regularly inspect the
    ammonia nitrogen
    treatment efficiency in
    effluent treatment and
    reclaimed water
    processes
  • Regularly review the
    recycling rate of
    reclaimed water
  • Regularly review the
    performance of waste
    reduction
  • The adoption rate of
    formwork system for
    projects meets annual
    target
  • Each water resource
    center meets the sludge
    reduction annual target
  • Each water resource
    center meets the
    wastewater ammonia
    nitrogen treatment annual
    target
  • Each water resource
    center meets the recycling
    rate of reclaimed water
    annual target
  • Each water resource
    center meets the annual
    targets for reclaimed water
    supply volume and
    reclaimed water system
    recovery rate
  • This year, the adoption rate
    of formwork system has
    been continuously promoted
    based on construction
    progress. However, delays
    in the progress of certain
    projects have resulted in the
    adoption rate of formwork
    system not meeting
    expectations
  • The Group’s sludge
    reduction totaled 5,363.77
    metric tons, with an
    achievement rate of 118%.
    Among all water resource
    centers, Anping Water
    Resource Center failed to
    meet the annual target due
    to equipment malfunction
  • This year, Ciaotou and
    Anping Water Resource
    Centers did not meet the set
    targets for ammonia
    nitrogen treatment.
    However, the efficiency of
    ammonia nitrogen treatment
    still exceeds legal
    requirements
  • The Group’s recycling rate
    of reclaimed water was 54%
    in 2023, an increase of 20
    percentage points compared
    to the previous year.
  • The Group achieved a
    116.14% attainment rate for
    recycled water supply, with
    a recycling rate of 65.53%
    for the recycled water
    system
  • Continuously increase the
    use of formwork system
  • Each water resource
    center meets the sludge
    reduction annual target
  • Each water resource
    center meets the
    wastewater ammonia
    nitrogen treatment annual
    target
  • Each water resource
    center meets the recycling
    rate of reclaimed water
    annual target
  • Each water resource
    center meets the annual
    targets for reclaimed water
    supply volume and
    reclaimed water system
    recovery rate
Prosperous
Community
Local
Community
  • Actively participate in
    community care and
    establish a good channel
    for community
    interaction
  • Organize site visits and
    exchange engineering
    experience and technical
    know- how with industry
    peers, authorities, and
    academia
  • Hold briefing sessions to
    allow nearby residents to
    understand the situation
    regarding construction
    and supporting measures
  • Promote community
    service plans and
    encourage employee
    participation
  • Establish a record of
    related activities, keep
    track of the input and
    output and feedback,
    and regularly review
    the implementation
    results
  • Continue to promote and
    enhance local care,
    implement annual
    community participation
    plan, and review the
    results from the previous
    year
  • Participate in adoption of
    sidewalks around the
    Group’s projects
  • A total of 279 community
    activities were held in 2023,
    with a cumulative
    investment of over
    NT$ 10.03 million dollars
    and 10,320 hours of
    manpower, growing by 52%
    and 27% respectively
    compared to the previous
    year
  • Adopted 2 sidewalks in 2023,
    with achievement rate of
    100%; As of end of 2023,
    the Group adopted 5
    sidewalks

 

  • Continue to promote and
    enhance local care,
    implement annual
    community participation
    plan, and review the
    results from the previous
    year
  • Participate in adoption of
    sidewalks around the
    Group’s projects
Environmental
Education
  • Promote environmental
    education and
    certification for
    environmental
    educational facilities,
    incorporate the concept
    of water resources
    protection into local
    education
  • Count the number of
    environmental
    education sessions and
    the number of visitors,
    collect feedback from
    the event to plan/
    adjust the content of
    the event accordingly
  • Plan for the Linhai Water
    Resource Center to pass
    the Environmental
    Education Facility
    Certification
  • Hold a total of at least 65
    events related to
    environmental education
  • The planning for the Linhai
    Water Resource Center to
    pass the Environmental
    Education Facility
    Certification was completed,
    and the certification
    application process started
  • The Group hosted 143
    sessions of environmental
    education activities in 2023
  • Continue to promote the
    Environmental Education
    Facility Certification for
    water resource centers
  • Hold a total of at least 99
    events related to
    environmental education

Note: * is Material Topics for CHC Group in 2023

Stakeholder Engagement

2023 engagement activities are reported to the board on December 15th, 2023, with the following summary:

Shareholders/ Creditors/ Financial Institutions/ Investment Institutions

Topic

Sustainability Strategy, Corporate Governance, Financial Performance, Risk Management, Information Disclosure

Engagement Type and Frequency

  • Convene general shareholder’s meeting annually
  • Publish annual report, sustainability report, and quarterly results report on time
  • Host quarterly results online conference call and participate in invited corporate briefings on an irregular basis
  • Publish monthly revenue result press release and quarterly result press release
  • Interact with investors through phone calls, emails, and/or meetings on an irregular basis
  • Participate in ESG performance evaluations from domestic and international rating agencies

Contact

Ms. Cindy Chang, CEO
886-2-3701-2000

2023 Major Engagement Activities

  • Convened 1 AGM and 6 investor meetings (includes invited sessions)
  • Published around 110 material information and nearly 25 press releases
  • Participated in 4 ESG performance evaluations

Employee

Topic

Labor Relations and Benefits, Workplace Safety, Career Development and Training

Engagement Type and Frequency

  • Hold labor relation meetings on quarterly basis to enhance employee-employer relations and to protect labor rights
  • Setup diversified communication channels to provide employees with a transparent internal voice communication system
  • Arrange Occupational Health and Safety training and construction worksite visits to create safety awareness within worksites
  • Comprehensive talent development plan; Introduce online learning platform (iLearn) for learning without time and/or location restrictions
  • Conduct employee engagement survey annually and employee interviews on an irregular basis

Contact

Ms. Louise Cheng, AVP
886-2-3701-2000

2023 Major Engagement Activities

  • Retrieved 91% of sent employee engagement survey
  • Held various events such as Consensus Camps, Birthday Celebration, and Team Building Sessions, and implement Employee Engagement Plan and Employee Assistant Plan to maintain interaction and communication between Group employees
  • Conducted a series of courses on crisis management and stakeholder communication to enhance employees’ crisis management and response capabilities

Clients/ Consumers

Topic

Quality and Safety of Products and Services, Personal Information Protection, Marketing and Labeling

Engagement Type and Frequency

  • Satisfaction survey and after-sales services
    • Conduct satisfaction survey for contractors
    • Conduct satisfaction survey at contract signing, handovers, and maintenance for home-buying customers
  • Conduct house inspections and hold product and service seminars on an irregular basis
  • Present the project progress to the clients through meetings

Contact

Mr. Hsiang Hsi Wang, AVP (CEC)
886-2-3701-1000


Ms. Judy Lee, AVP (CDC)
886-2-3701-3000


Ms. Annie Shih, Manager (HDEC)
886-2-3701-5000

2023 Major Engagement Activities

  • Completed satisfaction survey and interview for contractors, covering civil, building, M&E of Construction Engineering Business and projects of Environmental Project Development and Water Treatment Business
  • Completed satisfaction survey for home-buying customers, including projects for sale, handovers, and after-sales services this year
  • Held community events featuring themes such as tea art, coffee, art, and building design for clients and their friends and family; a total of 135 people participated

Suppliers/ Sub-Contractors

Topic

Supplier Evaluation Standard, Safe and Healthy Work Environment, Business Ethics and Integrity

Engagement Type and Frequency

  • Hold education training and advocacy events on a regular basis
  • Conduct site visits, phone interviews, and written communications on an irregular basis
  • Hold seminars for suppliers on an irregular basis

Contact

Mr. Robin Chien, AVP (CEC)
886-2-3701-1000


Ms. Lily Lin, Manager (HDEC)
886-2-3701-5000

2023 Major Engagement Activities

  • Completed annual supplier assessment evaluation
  • Held excellence supplier evaluation event
  • Held information sessions and actively communicate Occupational Health and Safety issues with suppliers

Government Authorities

Topic

Workplace Safety, Regulatory Compliance, Product Risks

Engagement Type and Frequency

  • File petitions through associations for authorities’ consideration
  • Actively participate in authorities-hosted meetings and evaluations

Contact

Mr. Hsiang Hsi Wang, AVP (CEC)
886-2-3701-1000


Ms. Judy Lee, AVP (CDC)
886-2-3701-3000


Ms. Annie Shih, Manager (HDEC)
886-2-3701-5000

2023 Major Engagement Activities

  • Group member companies joined a total of 40 associations
  • Actively participated and exchanged opinions during authorities-held meetings
  • Construction Engineering Business (CEC) has been selected as OHS SDGs Leading Corporate by Occupational Safety and Health Administration, Ministry of Labor, and has been invited to share practices in promoting workplace safety and health for employees

Media

Topic

Major Business and/or Financial Updates

Engagement Type and Frequency

  • Hold at least 1 press conference or media gatherings per year
  • Arrange media interviews and provide relevant information on an irregular basis

Contact

Mr. John Yeh, AVP
886-2-3701-2000

2023 Major Engagement Activities

  • 88 media interacted from holding media events or interviews by Group Member Companies; topic mainly focused on updates for Group business operations, wellbeing initiatives, and building design highlights
  • During 1Q-3Q 2023, a total of 7,628 media exposure counts towards CHC Group members, and a total of 24,023 media exposure counts towards ongoing projects
  • As of the end of September, the official website of CHC Group has reached a total of 2,044,595 visits; a total of 33,824 followers on social media, with bi-weekly interactions with followers

Community

Topic

Community Service, Environmental Protection and Ecological Conservation

Engagement Type and Frequency

  • Hold at least 1 open information session during environment assessment evaluation
  • Hold construction milestone events, site visits, and information sessions, and participate in community services activities on an irregular basis
  • Provide environmental and ecological education and maintain interactions with local residents through educational centers within operating sites

Contact

Mr. Hsiang Hsi Wang, AVP (CEC)
886-2-3701-1000


Ms. Judy Lee, AVP (CDC)
886-2-3701-3000


Ms. Annie Shih, Manager (HDEC)
886-2-3701-5000

2023 Major Engagement Activities

  • Educational centers owned by Environmental Project Development and Water Treatment Business had held 85 environmental education sessions during 1Q-3Q 2023, with nearly 2,700 people participated