Sustainability

Corporate Sustainability

With integrity and responsibility, CHC utilizes its core competencies and resource to practice ESG works such as corporate governance, talent development, and community engagement while pursuing revenue and profit growth. In response to potential risks and opportunities arising from ESG-related factors, we continue to foster sustainable operations and corporate governance by implementing sound risk management practices and harnessing new opportunities. We also remain committed to creating value and driving positive change to meet stakeholder expectations.

Committee

Implement sustainable development

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Strategy, Objectives and Performance

Establish sustainable strategies and objectives

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Stakeholder Engagement

Build diverse and convenient communication channels

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Committee

ESG Committee

The ESG Committee is the highest ESG governance unit of the CHC Group. Chaired by the CEO of CHC, the committee is composed of the senior management of the three major business units and the heads of CHC’s functional units. The committee is also made up of members with diverse cultures, backgrounds, expertise, and experiences. The committee identify risks and opportunities on the three aspects of environmental (E), social (S), and governance (G) according to materiality principle each year, and convene meetings regularly to discuss and formulate sustainable development strategies. The committee examines short-to-long term ESG objects and goals, and assesses ESG performance for current-year plan to promote sustainable development for CHC Group. ESG committee is governed by the Board of Directors, and reports the Group’s current-year ESG results as well as future development plans to the Board annually. In 2022, ESG committee has reported ESG performance and latest ESG-related policy trends as well as the Group's responsive measures on March 15th, May 3rd, August 2nd, and November 1st.

ESG Committee Structure

Major efforts of ESG Committee in 2021

CHC Group determines its annual material topics according to materiality principles using the following 4 procedures: identify, analyze, confirm, and examine. First, the Group identifies key sustainability topics each year, and analyzes and ranks the importance of each topic by studying domestic construction, real estate, and environmental engineering industries. The priority of each ESG topic are evaluated and determined for risk assessment work in regards to environmental, social, and governance practice towards operations. Corresponding risk management strategy and practice are established accordingly. The coverage of risk assessment includes CHC and its major subsidiaries, namely Continental Engineering Corporation, Continental Development Corporation, and HDEC Corporation. The following chart highlights the risk and opportunity assessment results and corresponding management strategies in regards to climate change in 2021:

Category Type Identified Risk Items/Opportunities CHC’s Management Practices
Risk Physical
Extreme
Weather
Events
  • The frequency of extraordinary climate

events is gradually increasing. Strong winds,

torrents, hail, etc. may cause equipment

damage, disasters in construction/operation

sites, and project delays, resulting in property

losses, increased operating costs, and

deferred operating revenues.

  • When the Central Weather Bureau issues

a typhoon special report, the emergency response

personnel are dispatched at the same time to the

operating site in order to secure facilities, initiate

disaster prevention preparations, and conduct

regular inspections to effectively control the

situation.

  • In the event of a disaster, an emergency

response measure will be initiated and disaster

relief resources will be allocated to mitigate impacts

and reduce losses.

  • In case of equipment damage, repair will be

done immediately or the spare pool will be activated

to ensure discharged water meets the effluent

standard.

  • Continue to enhance construction strategy,

dispatch manpower with flexibility, evaluate and

purchase natural disaster insurance

  • The short-duration heavy rainfall

causes excessive inflow of water, which may

cause the sewage treatment to be affected

by the following:

 

1. Overload of the effluent treatment

equipment and flooding of the plant area,

increasing the risk of equipment damage

and reducing treatment efficiency

 

2. Displacement of the manhole cover in the

factory, causing danger to pedestrians and

vehicles

  • Regularly follow the heavy rainfall reports

issued by the Central Weather Bureau, and monitor

inflow water volume. The plant will implement

emergency measures when the inflow water volume

overload:

1. Carry out in-factory bypass operations and notify

relevant authorities

2. Dispatch personnel to the hot spot where the

manhole cover has been displaced, and set up

traffic control facilities

3. Set up water gates at important buildings or

low-lying areas

4. Set up waterproof sandbags and emergency

pumping motors to prevent equipment damage in

case of flood, and to ensure the safety of

pedestrians, vehicles, and employees

  • Risk of damage to the power system of

the operating plant

  • Regularly inspect and maintain equipment

and systems to ensure that lightning protection

systems, generators and other equipment can

operate normally during emergencies

  • If the power system is damaged, measures are

taken immediately to repair the system

  • High temperature will increase the risk

of heat hazards when workers are working

outdoors

  • Global warming may affect the usage

efficiency of building materials and the

supply and demand of the building

materials, resulting in increasing

operating costs

  • High temperature may cause the risk

of reduced water production in sewage

treatment plants

  • To prevent heat hazards from workers

working outdoors, the following precautions are set

up or implemented within construction sites during

summer and are listed as key occupational safety

audit items.

1. Workers’ resting area with shaded roof

2. Provide drinking water

3. Set up water sprinkler, water spray, and cooling

electrical equipment

4. Set up thermometer and hygrometer

5. Slogans for heat hazards prevention, and

regularly send out information through electronic

copy on “Heat Hazards Prevention” to employees

for reference

Through continuous promotion and inspection,

the awareness and attention of subcontractors

and workers on heat hazards will be improved,

and risks will be reduced

  • The Group pays attention to the trend of

building materials design and keep track on the

issue of cost changes in order to manage and

control the construction cost of each project, as well

as regularly reviews and enhances the construction

strategy to reduce the project delay time caused by

high temperature

  • In order to cope with the high temperature

risk faced by the sewage treatment plant, a water

curtain system for air extraction has been set up

and the ventilation volume of the plant has been

increased

Transitional Market
  • žThe market demand may change in

response to climate change, which may

affect the Group’s existing products and

services

  • Sustainability awareness is rising, and

the preference for building materials and

equipment has shifted, which may increase

construction cost

  • žRegularly review the impact of climate change

issues on the market, and actively develop green

innovative products

  • Pay attention to the trend of building

materials design and keep track on the issue of cost

changes in order to manage and control the

construction cost of each project

Policies
and
Regulations
  • In response to climate change issues,

the competent authority has incorporated

environmental externalities and sustainability

factors in laws and regulations, which will

affect product design and business behavior,

and increase environmental costs for

companies

  • Actively follow and understand domestic

policy trends and international trends in order to

develop corresponding strategies in advance.

Product design is shifted towards

environmental-friendly and smart technology

oriented, and to study on obtaining relevant

certifications, ex. carbon footprint

  • Re-examine and re-evaluate operational risks

and opportunities with focus on ESG-related topics

Opportunity Physical
Extreme
Weather 
Events
Wastewater Treatment Business:

  • Lower energy consumption for anaerobic

digestion tank due to high surrounding

temperature

  • High temperature increases volatilize speed for

hydro within sludge cakes to reduce sludge cleaning

expense

  • Continues to monitor daily surrounding

temperature to adjust system control settings

to reduce energy consumption and sludge

volume

  • Unequal precipitation period result in seasonal

water resource shortage, resulting in increasing

demand for recycled and reclaimed water 

  • Expand reclaimed water business
  • Provide recycled water to government

units and the public to enhance neighborhood

relations and company reputation

Transitional Market
  • Project and planning ability for real estate

development business are favored by market and

can adapt quickly to market changes

  • EPC management ability to adjust to market

needs as circular economy concept rises

  • Continues to conduct market surveys to

increase market sensitivity and product diversity

  • Join actual execution for circular economy

by participating in building the first circular

economy housing in Taiwan in order to

accumulate circular economy-related

construction experience and profession

Products
and 
Service
  • Continues to provide quality residential

products and follow future trend to develop new type

of residential products to meet client needs

  • Develop and design products and operating

mode that reduce one-time material usage

  • Renovation technology and techniques
  • Increase proportion for planning and

design of green building and smart building,

to enrich diversity for product planning and

design

  • Continue to leverage technology

development and adopt technology tools

to reduce usage for resource and materials

and increase resource usage efficiency

  • Reassess and redesign product and

service offerings, and develop low-carbon

product mix

 

Strategy, Objectives and Performance

Sustainable Development Strategy

CHC Group is committed to leveraging its core capabilities and resources with integrity and responsibility. While pursuing revenue and profit growth, the Group continues to review its development goals on environmental, social, and governance area. Through the "Focus on Major Topics, Promotion from Top to Bottom" action policy, the Group improves its risk management mechanism and specific evaluation indicators, and sets up the sustainable development action plan and promotion goals. The goals are incorporated into daily management and tracked for improvements to fulfill the Group’s commitments, in order to continue to create positive value and exert positive influence. Meanwhile, CHC Group regularly discloses the status and achievements of its sustainable development goals, in order for stakeholders to understand the ESG-related efforts and investment from CHC Group.

Sustainability Goals and Performance

Category
Aspect
Management Strategy/
Implementation Policy
Evaluation Mechanism
Goals Set for 2021
Achievements in 2020
Short-to-Mid Term Goals
Operation
Management
Economic
Performance*
  • Up-to-date

financial risk

assessment are

conducted monthly to

ensure that the

company’s operating

and economic

performance goals are

achieved

  • Implementation

performance report related

to financial risk assessment

are presented monthly at the

high-level management

meetings

  • Achieve annual

operating goals

  • The consolidated revenue in

2021 was NT$26,844 million, the

consolidated operating profit

was NT$2,303 million, the

consolidated net profit was

NT$1,826 million and EPS came

to NT$2.22, a 19% year-over-year

increase.

  • Achieve annual

operating goals

Integrity
and
Pragmatic
Corporate
Governance*
  • Audit Committee

and Remuneration

Committee are set up

under the Board of

Directors to assist the

Board in performing

their duties and

supervisory functions

 

  • Protect

shareholders’ rights

and interests with

transparent

information disclosure

 

  • Set various

corporate governance-

related standard

operating procedures

(SOPs) for compliance

purposes

  • Independent audit unit

are set up and supervises the

Group’s various operating

activities using internal audit

code

 

  • Conduct annual

evaluation regarding Board

performance to improve

corporate governance

effectiveness

  • Continue with

transparent disclosure of

information and strengthen

communication and

interaction with stakeholders

 

  • 100% of Group

employees to sign

Compliance Commitment

Statement

 

  • Over 80% of Group

employees to participate

in Business Ethics

courses, with more than 85%

employees of manager-level

or above

 

  • Formulate Business Ethics

clause for supplier

contracts and initiate

Supplier Business Ethics

Due Diligence

 

  • Improve risk control
  • Stakeholder communication

efforts were reported to

the Board on

December 17th, 2021

 

  • 100% of Group

employees signed Compliance

Commitment Statement

in 2021

  • 1,403 employees participated

in Business Ethics course

this year, with 1,548.25

total hours booked,

which translate to

99.2% coverage

 

  • Completed formulation

and launched of

Business Ethics clause

for supplier contracts

 

  • Retrieved 81.2% of

supplier business

ethics due diligence

survey in 2021

 

  • No confirmed cases

of bribery.

 

  • Continue with

transparent disclosure of

information and strengthen

communication and

interaction with stakeholders

 

  • 100% of Group

employees to sign

Compliance Commitment

Statement each year

 

  • 100% of Group

employees to participate

in Business Ethics courses

 

  • Maintain and improve

Business Ethics clause

for supplier contracts

 

  • 100% of suppliers are

conducted business ethics

due diligence for contracts

signed each year

 

  • Improve risk control
Regulatory
Compliance*
  • Treat all stakeholders

with integrity and honesty,

as well as comply with

the law and uphold the

principle of fair

competition. Require

employees to treat the

company’s customers,

competitors, and other

workers with fairness

 

  • For matters

related to the

provisions of laws and

regulations, Legal

Department shall

research and provide

recommendations

according to laws and

regulations, and shall

consult external legal

advisers when

necessary

 

  • The constructions

or real estate projects

should pass the

environmental impact

assessment according

to laws and regulations,

and are executed as

planned

  • Supervision is

performed by the competent

authority and other law

enforcement units in

accordance with the law

 

  • Each company unit

reports violations to the

Legal Department for

compilation, and later

conduct statistics and

evaluations of violations

accordingly

  • Major violation cases: 0
  • No violation regarding

marketing & labeling,

customer health &

safety, information

safety, occupational &

human right, and

gender equality in

2021. 10 violations

against occupational

health and safety were

booked with total fine

of NT$1.36 million,

which were caused by

flaws in precautious

measures and working

environment.

Aforementioned flaws

have been corrected

  • Major violation cases: 0
Technological
and Service
Innovation
Customer
Health
and
Safety
  • Continue to

provide high-quality

residential products,

as well as to enhance

building materials and

equipment for a living

space that is healthy

and environmental-

friendly

 

  • Increase the adoption

rate of green building

materials in order to

implement design goals

for green building

materials

 

  • Focus on

environmental

protection and energy

saving, and improve the

energy efficiency of

buildings with green

buildings and smart

residential houses

 

  • Residential

products are equipped

with electric vehicle

charging systems to

promote the symbiosis,

co-prosperity and

sustainable

development of people,

architecture, and the

environment

 

  • Use BIM

technology to ensure

the implementation of

product design

  • Review the proportion

of applications for Green

Building Candidate

Certificate or those obtaining

Green Building Label each

year

 

  • Check the number of

certified products, including

but not limited to green

buildings, smart buildings,

structure accreditation

building, and barrier-free

residential accreditation etc.

 

  • Regularly review the

proportion of green building

materials used by the project

 

  • Examine BIM

technology implementation

status during building

design and construction

stage

  • Increase the proportion

of applications for Green

Building Candidate

Certificates or those obtaining

the labels year by year

 

  • For projects obtained

construction permit

this year with lot size more

than 1,653m2, electric vehicle

charging systems shall be

installed in public parking

spaces, and wiring space for

charging station shall be

reserved in the remaining

parking spaces for the

convenience of customers

who wish to install the cables

according to various brands

of electric vehicles

 

  • The actual percentage of

green building materials used

by the project meets the

commitment of the

construction license

application

  • 1 Green Building

Certificate acquired in 2021.

A total of 4 Green

Building Certificate has

been acquired as of

end of 2021, with

achievement rate of 57%

 

  • Achievement rate of

33% in 2021 as some

projects did not have

public parking space

and/or the public

parking space are not

owned by the Group.

However, electric

vehicle charging

wires were installed in

the private parking

spaces

 

  • Newly completed

project Bountiful

Journey used 30% of

green building material,

which met construction

license requirement

  • 100% of building license

applies for Green Building

Candidate Certificates

 

  • At least 1 project acquires

Smart Building Candidate

Certificate each year

 

  • For projects obtianed

construction permit

each year with lot size more

than 1,653m2, electric vehicle

charging systems shall be

installed in public parking

spaces, and wiring space for

charging station shall be

reserved in the remaining

parking spaces for the

convenience of customers

who wish to install the cables

according to various brands

of electric vehicles

 

  • The actual percentage of

green building materials used

by the project meets the

commitment of the

construction license

application

 

  • Promote BIM

Technology used in

building design and

construction stage

Customer
Satisfaction
  • Perform regular

satisfaction surveys on

construction, handover,

and maintenance

 

  • Establish

customer interactive

groups to develop

customer satisfaction

standards, and design

questionnaires

  • Satisfaction survey

results and tracking

  • Level of satisfaction

regarding handovers: the

company’s actual

performance is better than

customer’s expectations

 

  • Level of satisfaction on

maintenance : satisfaction > 4

points (out of 5 points)

 

  • Level of satisfaction on

construction: client NPS

> 10

  • Level of satisfaction

regarding handovers:

the company’s actual

performance is better

than customer’s

expectations, with

achievement rate of 104%

 

  • Level of satisfaction

on maintenance:

5 points

 

  • Level of satisfaction

on construction:

client NPS: 88

  • Level of satisfaction

regarding handovers: the

company’s actual

performance is better than

customer’s expectations

 

  • Level of satisfaction on

maintenance : satisfaction > 4

points (out of 5 points)

 

  • Level of satisfaction on

construction: client NPS

> 30

Marketing
and
Labeling
  • Perform regular

sales satisfaction

surveys

 

  • Adhere to the

ethical business

practice, the Group

provides customers

with products and

services that comply

with laws and

regulations and are

transparently labeled

  • Satisfaction survey

results and tracking

 

  • Regularly check

whether any complaints

related to marketing and

labeling have been received

 

  • Regularly review the

major penalties related to

marketing and

communications

  • Level of satisfaction on

sales : the company’s actual

performance is better than

customer’s expectations

 

  • The pre-sale

advertisements, architectural

models, and model houses are

100% double-checked by the

project manager and legal

personnel before launch

  • Level of satisfaction

on sales: the company’s

actual performance is

better than customer’s

expectations, with

achievement rate of 107%

 

  • Achievement rate of

100% as pre-sale

advertisements,

architectural models,

and model houses are

100% double-checked

by the project manager

and legal personnel

before launch

  • Level of satisfaction on

sales : the company’s actual

performance is better than

customer’s expectations

 

  • The pre-sale

advertisements, architectural

models, and model houses are

100% double-checked by the

project manager and legal

personnel before launch

Safe
Workplace
Occupational
Health
and
Safety*
  • Develop IT

application tools to

strengthen the health

and safety management

of the workplace

 

  • Improve the

convenience of

individual’s health

management through

the health information

management platform

 

  • Establish a road

map for physical and

mental balance

development, and

develop employees’

physical and mental

balance assistance

programs, to promote

the physical and mental

balance of employees

 

  • Establish the

epidemic prevention

mechanism and

emergency response

plan for CHC group

member companies in

advance, as well as

actively participate in

the prevention of the

COVID-19 pandemic

 

  • Maintain the

certification of the ISO

45001 occupational

safety and health

management system,

and continue to

optimize the intensity

of on-site safety and

health management

 

  • Organize safety

and health promotion

activities regularly to

strengthen the workers’

safety awareness and

increase their

adaptability in the

construction

environment

  • Establish safety and

health performance

measurement standards,

including goals such as the

frequency of disabling

injuries, safety

commitments from

supervisors, and OHS

awareness for all

employees

 

  • Whether there are any

cross infection incidents or

incidents that may interrupt

operations

 

  • ISO/CNS 45001

validity

  • Disabling Injury

Frequency Rate (FR): less

than or equal to 0.80

 

  • Cases of major injuries

and occupational hazards: 0

 

  • Maintain the validity of

ISO/CNS 45001 certification

 

  • Develop 1 OHS

technology management

equipment or technique

  • In 2021, the disability injury

frequency rate (FR) of the Group’s

employees was 0.22, and the

disability injury frequency rate (FR)

of non-employees was 1.83

 

  • Major injuries or

occupational hazards:

3.

 

  • ISO/CNS 45001:2018

certification remained

valid in 2021

 

  • Successfully developed

1 OHS technology

management

equipment – Trash

Tunnel Gate Indicator

System

  • Disabling Injury

Frequency Rate (FR): less

than or equal to 0.76

 

  • Average improvement on

flaws ≧ 4 times

 

  • Maintain the validity of

ISO/CNS 45001 certification

 

  • Develop 1 OHS

technology management

equipment or technique

each year

Training
and
Education*
  • Provide a variety

of on-line courses

through a digital

learning management

platform, and create

learning resources for

internal experience and

knowledge transfer

 

  • Establish a

creative and flexible

learning environment,

support and encourage

the growth and

development of every

employee, and provide

and maintain equal

opportunities for

employees

 

  • Promote cross-

team learning

mechanism to cultivate,

explore, and retain

talents with potential

  • Regularly review the

frequency of platform usage,

the number/quality of

courses offered, the

popularity of the courses, as

well as consider the

employees’ feedback on the

platform functions and

courses

 

  • Review the

implementation rate of the

Young Engineers Conference

annually to understand the

quality and commitment of

cross-team learning

  • A total of 1,800

courses within online

learning platform

 

  • Achievement rate of

more than 70% for

annual training

program

 

  • 10 matches for mentor

and trainees within

the mentor program

 

  • Continuous operation

of the Young Engineers

Conference, and

complete annual plan

  • A total of 3,075

courses within online

learning platform

 

  • Achievement rate of

more than 83% for

annual training

program in 2021

 

  • Completed 10 matches

for mentor and trainees

within the mentor program

 

  • Achievement rate of

100% for Young

Engineers Conference

in 2021, with 70%

attendance rate and

90% satisfaction rate

for courses

  • A total of 1,200

courses within online

learning platform

 

  • Achievement rate of

more than 75% for

annual training

program

 

  • 20 matches for mentor

and trainees within

the mentor program

 

  • Continuous operation

of the Young Engineers

Conference, and

complete annual plan

Employee
Care
and
Diversity*
  • Design a

diversified welfare

system and practice the

core value of caring for

employees

 

  • Provide a salary

plan that is internally

fair and market

competitive

 

  • Promote the

diversification of the

organization and

strengthen the

understanding and

respect for gender

equality and different

generations

 

  • Develop multiple

recruitment channels,

in-person/on-line

recruitment activities,

and recruit outstanding

new talents

 

  • Encourage young

students to develop

practical skills and

enhance employment

competitiveness through

university collaboration

and talent development

programs

  • Conduct employee 

satisfaction surveys annually,

and set up improvement

plans accordingly

 

  • Conduct regular salary

market surveys to respond to

changes in the external labor

market in a timely manner

 

  • The number of student

internship opportunities

provided each year and the

number of scholarship

winners

  • Employee satisfaction

survey response rate is over

78%

 

  • Organize the “Cultural

Diversity and Integration

Week”

 

  • Conduct salary

and welfare market surveys

and competitive analysis

 

  • Provide 5 prizes

for Young Talents Scholarship

 

  • Provide 35 student

internships

 

  • Implement employee

caring program and

employee recognition

program

 

  • 100% participation rate

for employee group

insurance

  • The employee satisfaction

survey response rate was 88% in

2021, 10 percentage

points higher than

last year

 

  • Completed the

“Cultural Diversity and Integration

Week”

 

  • Completed salary

market survey and

competitive analysis

 

  • 5 people awarded with

Young Talent Scholarship

 

  • Provided 37 student

internship opportunities

 

  • Implement employee

caring program and

employee recognition

program 

 

  • 100% participation rate

for employee group

insurance

  • Employee satisfaction

survey response rate is over

80%

 

  • Organize the “Cultural

Diversity and Integration

Week”

 

  • Conduct salary

and welfare market surveys

and competitive analysis

 

  • Provide 10 prizes

for Young Talents Scholarship

 

  • Provide 40 student

internships

 

  • Implement employee

caring program and

employee recognition

program annually

 

  • 100% participation rate

for employee group

insurance

Environmental
Sustainability
Energy 
and
Greenhouse
Gas
Management*
  • Replace and

upgrade equipment to

improve energy

efficiency

 

  • Actively optimize

the energy-saving

operational mode of the

operating plant

 

  • Prioritize the

purchase of high

energy-consuming

equipment with

frequency conversion

control

 

  • Evaluate the

investment in

renewable energy

related businesses

 

  • Evaluate the

biogas power

generation and reuse

options

 

  • Introduce product

carbon footprint

inventory

 

  • Introduce an

energy management

system and evaluate the

feasibility of the

application

  • Regularly monitor

energy usage, track and

improve energy efficiency

 

  • Regularly review the

effectiveness of the reduction

in electricity consumption for

effluent treatment and

reclaimed water

treatment

 

  • Regularly monitor the

biogas production

 

  • Regularly track the

implementation progress of

biogas power generation and

biogas reuse plans

 

  • Regularly review

equipment energy efficiency

and track improvements

 

  • Regularly calculate the

production and usage of

renewable energy

  • Each water resource

center achieves biogas

production and reuse

annual target

 

  • Each water resource

completes biogas energy

or biogas reuse feasibility

assessment

 

  • Each water resource

center completes the

implementation of energy

management system and

continues to improve

efficiency

 

  • Each water resource

center achieves annual

energy consumption

target for effluent

treatment

 

  • Evaluate and develop 

technological tools

for environmental

management

 

  • Research and

establish quantity basis

and index for energy and

greenhouse Set up

quantified gases

 

  • Plan and design

of energy-saving work

stations

  • In 2021, Fengshan

Water Resource

Center achievement

rate for biogas

production was 128%;

Tamshui Water

Resource center

biogas reuse rate was

81%, which translates

into 180% achievement

rate

 

  • Tamshui Water

Resource Center

completed biogas

energy feasibility

assessment

 

  • Anping Water

Resource Center

passed ISO 50001

Energy Management

System certification

 

  • Tamshui Water

Resource Center,

Fengshan Water

Resource Center, and

Anping Water

Resource Center all

achieved 2021

electricity consumption

per metric ton

target for effluent

treatment; total

electricity consumption

per metric ton of

effluent  treatment

was 0.28 (kWh/m3)

for the Group

 

  • Studied the needs

and feasibility for

technological

management

tools and

conducted real-time

electricity consumption

monitoring for 3

months.

 

  • Completed the

planning and designing

of energy-saving work

station

  • Each water resource

center achieves biogas

production and reuse

annual target each year

 

  • Each water resource

center completes the

implementation of energy

management system and

continues to improve

efficiency

 

  • Each water resource

center achieves annual

energy consumption

target for effluent

treatment each year

 

  • Develop and/or test

technological tools

for environmental

management

 

  • Set up quantified

management basis,

reduced target, and

improvement plan for

energy and greenhouse

gases

 

  • Begin trial-run and study

efficiency result for

energy-saving work

stations; review and

adjust the set-up

requirements for energy-

saving work stations

Circular
Economy
and
Resource
Management
  • Apply formwork

system construction

method to optimize the

construction process,

improve the efficiency

of resource utilization,

and reduce the negative

impact towards

environment

 

  • Introduce circular

economy architectural

design techniques and

flexible modularization,

showcasing the

recycling of materials

from redesign to

operation and

maintenance

 

  • Promote green

procurement and green

product innovation

 

  • Promote waste

classification, recycling,

and reduction activities

 

  • Use technology to

develop and design a

low-consumption, high-

efficiency operation

model

 

  • Use the best

available technology to

treat Taiwan’s domestic

and industrial

wastewater to promote

sustainable usage for

water resource

 

  • Develop

reclaimed water

recycling schemes to

improve water use

efficiency

  • Regularly review the

adoption rate of formwork

system

 

  • Regularly review the

performance of waste

reduction

 

  • Review the annual

green procurement

implementation status

 

  • Review the status and

effectiveness of certification

on each project, including

but not limited to BS 8001

circular economy

certification, environmental

labels, etc. (special indicator)

 

  • Review the scale of

circular economy by project

(special indicator)

 

  • Regularly inspect the

ammonia nitrogen treatment

efficiency in effluent

treatment and reclaimed

water processes

 

  • Regularly review the

recycling rate of reclaimed

water

  • The Taipei Nangang

Depot Public Housing

project acquired the

BS8001:2017 circular

economy certification

 

  • The adoption rate of

formwork system for civil

engineering projects meets

annual target

 

  • Each water resource

center meets the sludge

reduction annual target

 

  • Each water resource

center meets the

wastewater ammonia

nitrogen treatment annual

target

 

  • Each water resource

center meets the

recycling rate of

reclaimed water annual

target

 

  • Research to increase the

reusing rate and to

quantify basis for

falsework facility

 

  • The Taipei Nangang

Depot Public Housing

project passed the

BS8001:2017 circular

economy certification,

the first public housing

to receive such

certification in Taiwan

 

  • C211 Section and

C214 Section of Tainan

Railway Underground

Project surpassed the

usage of formwork

target in 2021

 

  • Tamshui Water

Resource Center,

Fengshan Water

Resource Center, and

Anping Water

Resource Center all

achieved sludge

reduction target in

2021; the Group

reduced 2,587 tons of

sludge, with

achievement rate of

109%

 

  • Tamshui Water

Resource Center,

Fengshan Water

Resource Center, and

Anping Water

Resource Center all

achieved wastewater

ammonia nitrogen

treatment target in

2021

 

  • Tamshui Water

Resource Center,

Fengshan Water

Resource Center, and

Anping Water

Resource Center all

achieved recycling rate

of reclaimed water

target in 2021; the

Group recycling rate

was 22.5%, which

translate to an

achievement rate of

106%

 

  • Research the feasibility

or reuse plan for

falsework facility

  • The Taipei Nangang

Depot Public Housing

project acquired the

BS8001:2017 circular

economy certification

 

  • The adoption rate of

formwork system for civil

engineering projects meets

annual target

 

  • Each water resource

center meets the sludge

reduction annual target

 

  • Each water resource

center meets the

wastewater ammonia

nitrogen treatment annual

target

 

  • Each water resource

center meets the

recycling rate of

reclaimed water annual

target

 

  • Research to increase the

reusing rate and to

quantify basis for

falsework facility

Prosperous
Community
Local
Community
  • Actively

participate in

community care and

establish a good

channel for community

interaction

 

  • Organize site

visits and exchange

engineering experience

and technical know-

how with industry

peers, authorities, and

academia

 

  • Hold briefing

sessions to allow nearby

residents to understand

the situation regarding

construction and

supporting measures

 

  • Promote

community service

plans and encourage

employee participation

  • Establish a record of

related activities, keep track

of the input and output and

feedback, and regularly

review the implementation

results

  • Continue to promote

and enhance local care,

implement annual

community participation

plan, and review the results

from the previous year

 

  • Participate in adoption of

sidewalks around the

Group’s projects

  • A total of 91 community

activities were held, with a

cumulative investment of over

NT$ 7.63 million dollars and

5,372 hours of manpower

Please refer to the

Community Engagement section

 

  • Adopted 1 sidewalk in

2021, with achievement

rate of 100%; As of end

of 2021, the Group

adopted 5 sidewalks

 

  • Continue to promote

and enhance local care,

implement annual

community participation

plan, and review the results

from the previous year

 

  • Participate in adoption of

sidewalks around the

Group’s projects

Environmental
Education
  • Promote

environmental

education and

certification for

environmental

educational facilities,

incorporate the concept

of water resources

protection into local

education

  • Count the number of

environmental education

sessions and the number of

visitors, collect feedback

from the event to plan/adjust

the content of the event

accordingly

  • Tamsui Water

Resource Center to pass the

environmental education

facility site certification

 

  • Hold a total of at least

45 events related to

environmental education

  • Tamsui Water Resource

Center received the

environmental education

facility site certification

in July, 2021

 

  • The Group hosted

74 sessions of

environmental education

activities in 2021

  • Linhai Water

Resource Center to pass the

environmental education

facility site certification

 

  • Hold a total of at least

69 events related to

environmental education

 

Stakeholder Engagement

2022 engagement activities are reported to the board on December 16th, 2022, with the following summary:

Shareholders/ Investors/ Financial Institutions

Topic

Sustainability Strategy, Corporate Governance, Economic Performance, Risk Management, Information Disclosure

Engagement Type and Frequency

  • Convene general shareholder’s meeting annually
  • Publish annual report, sustainability report, and quarterly results report on time
  • Self-hold quarterly results online conference call
  • Publish monthly revenue result press release and quarterly result press release
  • Interact with investors through phone calls, emails, and/or meetings on an irregular basis
  • Participate in ESG performance evaluations from domestic and international rating agencies

Contact

Mr. Kris Lin, AVP
886-2-3701-2000

2022 Major Engagement Activities

  • Convened 1 AGM and 5 investor meetings (includes invited sessions)
  • Published around 150 material information and nearly 20 press releases
  • Participated in 4 ESG performance evaluations

Employee

  • Topic

    Labor Relations and Benefits, Workplace Safety, Career Development and Training

    Engagement Type and Frequency

    • Hold labor relation meetings on quarterly basis to enhance employee-employer relations and to protect labor rights
    • Convene management team meetings monthly
    • Setup diversified communication channels to provide employees with a transparent internal voice communication system
    • Arrange Occupational Health and Safety training and construction worksite visits to create safety awareness within worksites
    • Comprehensive talent development plan; Introduce online learning platform (iLearn) for learning without time and/or location restrictions
    • Conduct employee satisfaction survey annually and employee interviews on an irregular basis

    Contact

    Mr. Anthony Lien, VP
    886-2-3701-2000

    2022 Major Engagement Activities

    • Retrieved 92% of sent employee satisfaction survey, 4bps higher than previous year
    • Held various events such as Diversity Week, Birthday Celebration, and Health Talk Sessions, and implement Employee Engagement Plan and Employee Assistant Plan to maintain interaction and communication between Group employees
    • Introduced online learning activities such as “Learning Diary”, “Learning Tips”, “Serendipity of Learning”, and “Learning Summer Camp”

Clients/ Consumers

Topic

Quality and Safety of Products and Services, Personal Information Protection, Marketing and Labeling

Engagement Type and Frequency

  • Satisfaction survey and after-sales services
    • Conduct satisfaction survey for contractors
    • Conduct satisfaction survey at contract signing, handovers, and maintenance for home-buying customers
  • Conduct house inspections and hold product and service seminars on an irregular basis
  • Maintain a smooth customer service communication channel

Contact

Mr. Wei-Ping Hsu, Manager (CEC))
886-2-3701-1000


Ms. Judy Lee, Manager (CDC)
886-2-3701-3000


Ms. Annie Shih, Asst. Manager (HDEC)
886-2-3701-5000

2022 Major Engagement Activities

  • Completed satisfaction survey and interview for contractors, covering civil, building, M&E of Construction Engineering Business and projects of Environmental Project Development and Water Treatment Business
  • Completed satisfaction survey for home-buying customers, including projects for sale, handovers, and after-sales services this year
  • Held gathering activities such as Tea Party, Dancing Party, Jazz Concerts, and Fashion Events for clients and their friends and family; a total of 297 people participated

Suppliers/ Sub-Contractors

Topic

Supplier Evaluation Standard, Safe and Healthy Work Environment, Business Ethics and Integrity

Engagement Type and Frequency

  • Hold education training and advocacy events on a regular basis
  • Conduct site visits, phone interviews, and written communications on an irregular basis
  • Hold seminars for suppliers on an irregular basis

Contact

Mr. Robin Chien, AVP (CEC)
886-2-3701-1000


Mr. Joe Yang, AVP (HDEC)
886-2-3701-5000

2022 Major Engagement Activities

  • Completed annual supplier assessment evaluation
  • Held excellence supplier evaluation event
  • Held information sessions and actively communicate Occupational Health and Safety issues with suppliers

Government Authorities

Topic

Workplace Safety, Regulatory Compliance, Product Risks

Engagement Type and Frequency

  • File petitions through associations for authorities’ consideration
  • Actively participate in authorities-hosted meetings

Contact

Mr. Wei-Ping Hsu, Manager (CEC))
886-2-3701-1000


Ms. Judy Lee, Manager (CDC)
886-2-3701-3000


Ms. Annie Shih, Asst. Manager (HDEC)
886-2-3701-5000

2022 Major Engagement Activities

  • Group member companies joined a total of 40 associations
  • Actively participated and exchanged opinions during authorities-held meetings
  • Construction Engineering Business (CEC) acted as chairman of National Occupational Safety and Health Promotion Union for Construction Industry, and partnered with Ministry of Labor’s Occupational Safety and Health Administration to promote worksite safety and health for construction industry

Media

Topic

Major Business and/or Financial Updates

Engagement Type and Frequency

  • Hold at least 1 press conference or media gatherings per year
  • Arrange media interviews and provide relevant information on an irregular basis

Contact

Mr. John Yeh, Manager
886-2-3701-2000

2022 Major Engagement Activities

  • 94 media interacted from holding media events or interviews by Group Member Companies; topic mainly focused on updates for Group business operations, building design highlights, and construction of circular economy residence 
  • During 1Q-3Q 2022, a total of 10,073 media exposure counts towards CHC Group members, and a total of 17,571 media exposure counts towards ongoing projects
  • A total of 2,072,739 official website visit counts for CHC Group at the end of September, 2022; a total of 35,551 followers on social media, with weekly interactions with followers

Community

Topic

Community Service, Environmental Protection and Ecological Conservation

Engagement Type and Frequency

  • Hold at least 1 open information session during environment assessment evaluation
  • Hold construction milestone events, site visits, and information sessions, and participate in community services activities on a irregular basis
  • Maintain interactions with local residents through educational centers within operating sites

Contact

Mr. Wei-Ping Hsu, Manager (CEC))
886-2-3701-1000


Ms. Judy Lee, Manager (CDC)
886-2-3701-3000


Ms. Annie Shih, Asst. Manager (HDEC)
886-2-3701-5000

2022 Major Engagement Activities

  • Educational centers owned by Environmental Project Development and Water Treatment Business had held 40 environmental education sessions during 1Q-3Q 2022, with nearly 1,000 people participated