Category
|
Aspect
|
Management Strategy/
Implementation Policy
|
Evaluation Mechanism
|
Goals Set for 2021
|
Achievements in 2020
|
Short-to-Mid Term Goals
|
Operation
Management
|
Economic
Performance*
|
financial risk
assessment are
conducted monthly to
ensure that the
company’s operating
and economic
performance goals are
achieved |
performance report
related to financial risk
assessment are
presented monthly at
the high-level
management
meetings |
operating goals |
revenue in 2021 was
NT$26,844 million,
the consolidated
operating profit was
NT$2,303 million, the
consolidated net profit
was NT$1,826 million
and EPS came to
NT$2.22, a 19%
year-over-year increase. |
operating goals |
Integrity
and
Pragmatic
|
Corporate
Governance*
|
and Remuneration
Committee are set up
under the Board of
Directors to assist the
Board in performing
their duties and
supervisory functions
shareholders’ rights
and interests with
transparent
information disclosure
corporate governance-
related standard
operating procedures
(SOPs) for compliance
purposes |
audit unit are set up
and supervises the
Group’s various
operating activities
using internal audit
code
evaluation regarding
Board performance to
improve corporate
governance
effectiveness |
transparent disclosure
of information and
strengthen
communication and
interaction with
stakeholders
employees to sign
Compliance Commitment
Statement
employees to participate
in Business Ethics
courses, with more than
85% employees of
manager-level or above
Ethics clause for supplier
contracts and initiate
Supplier Business Ethics
Due Diligence
|
communication
efforts were reported to
the Board on
December 17th, 2021
employees signed
Compliance Commitment
Statement in 2021
participated in
Business Ethics
course this year,
with 1,548.25
total hours booked,
which translate to
99.2% coverage
and launched of
Business Ethics clause
for supplier contracts
of supplier business
ethics due diligence
survey in 2021
cases of bribery
|
transparent disclosure
of information and
strengthen
communication and
interaction with
stakeholders
employees to sign
Compliance Commitment
Statement each year
employees to participate
in Business Ethics
courses
improve Business
Ethics clause for
supplier contracts
are conducted business
ethics due diligence for
contracts signed each
year
|
Regulatory
Compliance*
|
with integrity and honesty,
as well as comply with
the law and uphold the
principle of fair
competition. Require
employees to treat the
company’s customers,
competitors, and other
workers with fairness
related to the
provisions of laws and
regulations, Legal
Department shall
research and provide
recommendations
according to laws and
regulations, and shall
consult external legal
advisers when
necessary
or real estate projects
should pass the
environmental impact
assessment according
to laws and regulations,
and are executed as
planned |
performed by the
competent authority
and other law
enforcement units in
accordance with
the law
unit reports violations
to the Legal
Department for
compilation, and later
conduct statistics and
evaluations of
violations
accordingly |
cases: 0 |
regarding marketing
& labeling, customer
health & safety,
information safety,
occupational &
human right, and
gender equality in
2021. 10 violations
against occupational
health and safety were
booked with total fine
of NT$1.36 million,
which were caused by
flaws in precautious
measures and working
environment.
Aforementioned flaws
have been corrected |
cases: 0 |
Technological
and Service
Innovation
|
Customer
Health
and
Safety
|
provide high-quality
residential products,
as well as to enhance
building materials and
equipment for a living
space that is healthy
and environmental-
friendly
rate of green building
materials in order to
implement design goals
for green building
materials
environmental
protection and energy
saving, and improve the
energy efficiency of
buildings with green
buildings and smart
residential houses
products are equipped
with electric vehicle
charging systems to
promote the symbiosis,
co-prosperity and
sustainable
development of people,
architecture, and the
environment
technology to ensure
the implementation of
product design |
proportion of
applications for Green
Building Candidate
Certificate or those
obtaining Green
Building Label each
year
number of certified
products, including
but not limited to green
buildings, smart
buildings, structure
accreditation
building, and
barrier-free
residential
accreditation etc.
the proportion of
green building
materials used by
the project
technology
implementation
status during building
design and
construction
stage |
proportion of applications
for Green Building
Candidate Certificates
or those obtaining
the labels year by year
obtained construction
permit this year with lot
size more than 1,653m2,
electric vehicle
charging systems shall
be installed in public
parking spaces, and
wiring space for
charging station shall
be reserved in the
remaining parking
spaces for the
convenience of
customers who wish to
install the cables
according to various
brands of electric
vehicles
percentage of green
building materials used
by the project meets the
commitment of the
construction license
application |
Certificate acquired in
2021. A total of 4
Green Building
Certificate has
been acquired as of
end of 2021, with
achievement rate of
57%
of 33% in 2021 as
some projects did not
have public parking
space and/or the public
parking space are not
owned by the Group.
However, electric
vehicle charging
wires were installed in
the private parking
spaces
project Bountiful
Journey used 30% of
green building material,
which met construction
license requirement
|
license applies for Green
Building Candidate
Certificates
acquires Smart Building
Candidate Certificate
each year
obtained construction
permit each year with lot
size more than 1,653m2,
electric vehicle
charging systems shall be
installed in public parking
spaces, and wiring space
for charging station shall
be reserved in the
remaining parking
spaces for the
convenience of
customers who wish to
install the cables
according to various
brands of electric
vehicles
percentage of green
building materials used
by the project meets the
commitment of the
construction license
application
Technology used in
building design and
construction stage |
Customer
Satisfaction
|
satisfaction surveys on
construction, handover,
and maintenance
customer interactive
groups to develop
customer satisfaction
standards, and design
questionnaires |
results and tracking |
regarding handovers: the
company’s actual
performance is better
than customer’s
expectations
on maintenance :
satisfaction > 4
points (out of 5 points)
on construction:
client NPS > 10 |
regarding handovers:
the company’s actual
performance is better
than customer’s
expectations, with
achievement rate of
104%
on maintenance:
5 points
on construction:
client NPS: 88
|
regarding handovers: the
company’s actual
performance is better
than customer’s
expectations
on maintenance :
satisfaction > 4
points (out of 5 points)
on construction:
client NPS > 30 |
Marketing
and
Labeling
|
sales satisfaction
surveys
ethical business
practice, the Group
provides customers
with products and
services that comply
with laws and
regulations and are
transparently labeled |
results and tracking
whether any
complaints related to
marketing and
labeling have been
received
the major penalties
related to marketing
and communications |
on sales: the company’s
actual performance is
better than customer’s
expectations
advertisements,
architectural models,
and model houses are
100% double-checked
by the project manager
and legal personnel
before launch |
on sales: the company’s
actual performance is
better than customer’s
expectations, with
achievement rate of
107%
of 100% as pre-sale
advertisements,
architectural models,
and model houses are
100% double-checked
by the project manager
and legal personnel
before launch
|
on sales: the company’s
actual performance is
better than customer’s
expectations
advertisements,
architectural models,
and model houses are
100% double-checked
by the project manager
and legal personnel
before launch |
Safe
Workplace
|
Occupational
Health
and
Safety*
|
application tools to
strengthen the health
and safety management
of the workplace
convenience of
individual’s health
management through
the health information
management platform
map for physical and
mental balance
development, and
develop employees’
physical and mental
balance assistance
programs, to promote
the physical and mental
balance of employees
epidemic prevention
mechanism and
emergency response
plan for CHC group
member companies in
advance, as well as
actively participate in
the prevention of the
COVID-19 pandemic
certification of the ISO
45001 occupational
safety and health
management system,
and continue to
optimize the intensity
of on-site safety and
health management
and health promotion
activities regularly to
strengthen the workers’
safety awareness and
increase their
adaptability in the
construction
environment |
and health
performance
measurement
standards,
including goals
such as the
frequency of disabling
injuries, safety
commitments from
supervisors, and OHS
awareness for all
employees
any cross infection
incidents or
incidents that may
interrupt operations
validity |
Frequency Rate (FR):
less than or equal to 0.80
injuries and occupational
hazards: 0
of ISO/CNS 45001
certification
technology management
equipment or technique |
disability injury
frequency rate (FR)
of the Group’s
employees was 0.22,
and the disability injury
frequency rate (FR)
of non-employees was
1.83
occupational hazards:
3.
certification remained
valid in 2021
1 OHS technology
management
equipment – Trash
Tunnel Gate Indicator
System |
Frequency Rate (FR):
less than or equal to 0.76
on flaws ≧ 4 times
of ISO/CNS 45001
certification
technology management
equipment or technique
each year |
Training
and
Education*
|
of on-line courses
through a digital
learning management
platform, and create
learning resources for
internal experience and
knowledge transfer
creative and flexible
learning environment,
support and encourage
the growth and
development of every
employee, and provide
and maintain equal
opportunities for
employees
team learning
mechanism to cultivate,
explore, and retain
talents with potential |
the frequency of
platform usage,
the number/quality of
courses offered, the
popularity of the
courses, as
well as consider the
employees’ feedback
on the platform
functions and courses
implementation rate
of the Young
Engineers Conference
annually to understand
the quality and
commitment of
cross-team learning |
courses within online
learning platform
of more than 70% for
annual training
program
mentor and trainees
within the mentor
program
operation of the Young
Engineers Conference,
and complete annual
plan |
courses within online
learning platform
of more than 83% for
annual training
program in 2021
matches for mentor
and trainees within
the mentor program
of 100% for Young
Engineers Conference
in 2021, with 70%
attendance rate and
90% satisfaction rate
for courses |
courses within online
learning platform
of more than 75% for
annual training
program
mentor and trainees
within the mentor
program
operation of the Young
Engineers Conference,
and complete annual
plan |
Employee
Care
and
Diversity*
|
diversified welfare
system and practice the
core value of caring for
employees
plan that is internally
fair and market
competitive
diversification of the
organization and
strengthen the
understanding and
respect for gender
equality and different
generations
recruitment channels,
in-person/on-line
recruitment activities,
and recruit outstanding
new talents
students to develop
practical skills and
enhance employment
competitiveness through
university collaboration
and talent development
programs |
satisfaction surveys
annually, and set up
improvement
plans accordingly
salary market surveys
to respond to
changes in the
external labor
market in a timely
manner
student internship
opportunities
provided each year
and the number of
scholarship winners |
survey response rate is
over 78%
“Cultural Diversity and
Integration Week”
and welfare market
surveys and competitive
analysis
for Young Talents
Scholarship
internships
caring program and
employee recognition
program
rate for employee group
insurance
|
satisfactionsurvey
response rate was
88% in 2021, 10
percentage points
higher than last year
“Cultural Diversity and
Integration Week”
market survey and
competitive analysis
with Young Talent
Scholarship
internship opportunities
caring program and
employee recognition
program
for employee group
insurance
|
survey response rate is
over 80%
“Cultural Diversity and
Integration Week”
and welfare market
surveys and competitive
analysis
for Young Talents
Scholarship
internships
caring program and
employee recognition
program annually
rate for employee group
insurance |
Environmental
Sustainability
|
Energy
and
Greenhouse
Gas
Management*
|
upgrade equipment to
improve energy
efficiency
the energy-saving
operational mode of the
operating plant
purchase of high
energy-consuming
equipment with
frequency conversion
control
investment in
renewable energy
related businesses
biogas power
generation and reuse
options
carbon footprint
inventory
energy management
system and evaluate the
feasibility of the
application |
energy usage, track
and improve energy
efficiency
the effectiveness of
the reduction in
electricity consumption
for effluent treatment
and reclaimed water
treatment
the biogas production
the implementation
progress of
biogas power
generation and
biogas reuse plans
equipment energy
efficiency and track
improvements
the production and
usage of
renewable energy |
resource center achieves
biogas production and
reuse annual target
resource center
completes biogas energy
or biogas reuse feasibility
assessment
resource center
completes the
implementation of energy
management system and
continues to improve
efficiency
resource center
achieves annual
energy consumption
target for effluent
treatment
develop technological
tools for environmental
management
establish quantity basis
and index for energy and
greenhouse Set up
quantified gases
of energy-saving work
stations |
Water Resource
Center achievement
rate for biogas
production was 128%;
Tamshui Water
Resource center
biogas reuse rate was
81%, which translates
into 180% achievement
rate
Resource Center
completed biogas
energy feasibility
assessment
Resource Center
passed ISO 50001
Energy Management
System certification
Resource Center,
Fengshan Water
Resource Center, and
Anping Water
Resource Center all
achieved 2021
electricity consumption
per metric ton
target for effluent
treatment; total
electricity consumption
per metric ton of
effluent treatment
was 0.28 (kWh/m3)
for the Group
needs and feasibility
for technological
management tools
and conducted
real-time electricity
consumption
monitoring for 3
months.
planning and designing
of energy-saving work
station
|
resource center achieves
biogas production and
reuse annual target each
year
resource center
completes the
implementation of energy
management system and
continues to improve
efficiency
resource center achieves
annual energy
consumption target for
effluent treatment each
year
technological tools
for environmental
management
management basis,
reduced target, and
improvement plan for
energy and greenhouse
gases
and study efficiency
result for energy-saving
work stations; review and
adjust the set-up
requirements for energy-
saving work stations |
Circular
Economy
and
Resource
Management
|
system construction
method to optimize the
construction process,
improve the efficiency
of resource utilization,
and reduce the negative
impact towards
environment
economy architectural
design techniques and
flexible modularization,
showcasing the
recycling of materials
from redesign to
operation and
maintenance
procurement and green
product innovation
classification, recycling,
and reduction activities
develop and design a
low-consumption, high-
efficiency operation
model
available technology to
treat Taiwan’s domestic
and industrial
wastewater to promote
sustainable usage for
water resource
reclaimed water
recycling schemes to
improve water use
efficiency |
the adoption rate of
formwork system
the performance of
waste reduction
green procurement
implementation status
and effectiveness of
certification
on each project,
including but not limited
to BS 8001 circular
economy certification,
environmental
labels, etc.
(special indicator)
of circular economy
by project
(special indicator)
the ammonia nitrogen
treatment efficiency
in effluent treatment
and reclaimed
water processes
the recycling rate of
reclaimed water |
Depot Public Housing
project acquired the
BS8001:2017 circular
economy certification
formwork system for civil
engineering projects
meets annual target
resource center meets
the sludge reduction
annual target
resource center meets
the wastewater ammonia
nitrogen treatment annual
target
resource center meets
the recycling rate of
reclaimed water annual
target
increase the
reusing rate and to
quantify basis for
falsework facility
|
Depot Public Housing
project passed the
BS8001:2017 circular
economy certification,
the first public housing
to receive such
certification in Taiwan
C214 Section of Tainan
Railway Underground
Project surpassed the
usage of formwork
target in 2021
Resource Center,
Fengshan Water
Resource Center, and
Anping Water
Resource Center all
achieved sludge
reduction target in
2021; the Group
reduced 2,587 tons of
sludge, with
achievement rate of
109%
Resource Center,
Fengshan Water
Resource Center, and
Anping Water
Resource Center all
achieved wastewater
ammonia nitrogen
treatment target in
2021
Resource Center,
Fengshan Water
Resource Center, and
Anping Water
Resource Center all
achieved recycling rate
of reclaimed water
target in 2021; the
Group recycling rate
was 22.5%, which
translate to an
achievement rate of
106%
feasibility or reuse
plan for falsework
facility |
Depot Public Housing
project acquired the
BS8001:2017 circular
economy certification
formwork system for civil
engineering projects
meetsannual target
resource center meets
the sludge reduction
annual target
resource center meets
the wastewater ammonia
nitrogen treatment annual
target
resource center meets
the recycling rate of
reclaimed water annual
target
increase the
reusing rate and to
quantify basis for
falsework facility |
Prosperous
Community
|
Local
Community
|
participate in
community care and
establish a good
channel for community
interaction
visits and exchange
engineering experience
and technical know-
how with industry
peers, authorities, and
academia
sessions to allow nearby
residents to understand
the situation regarding
construction and
supporting measures
community service
plans and encourage
employee participation |
of related activities,
keep track of the input
and output and
feedback, and regularly
review the
implementation results |
promote and enhance
local care, implement
annual community
participation plan,
and review the results
from the previous year
adoption of sidewalks
around the Group’s
projects |
community activities
were held, with a
cumulative investment
of over NT$7.63 million
dollars and
5,372 hours of
manpower.
Please refer to the
Community
Engagement
section
sidewalk in 2021,
with achievement
rate of 100%; As of
end of 2021, the Group
adopted 5 sidewalks
|
and enhance local care,
implement annual
community participation
plan, and review the
results from the previous
year
adoption of sidewalks
around the Group’s
projects |
Environmental
Education
|
environmental
education and
certification for
environmental
educational facilities,
incorporate the concept
of water resources
protection into local
education |
of environmental
education sessions
and the number of
visitors, collect feedback
from the event to
plan/adjust the content
of the event accordingly |
Resource Center to
pass the environmental
education facility site
certification
at least 45 events
related to environmental
education |
Resource Center
received the
environmental
education
facility site certification
in July, 2021
hosted 74 sessions of
environmental
education
activities in 2021 |
Resource Center to
pass the environmental
education facility site
certification
at least 69 events
related to environmental
education |
