Sustainability

Corporate Sustainability

With integrity and responsibility, CHC utilizes its core competencies and resource to practice ESG works such as corporate governance, talent development, and community engagement while pursuing revenue and profit growth. In response to potential risks and opportunities arising from ESG-related factors, we continue to foster sustainable operations and corporate governance by implementing sound risk management practices and harnessing new opportunities. We also remain committed to creating value and driving positive change to meet stakeholder expectations.

Committee

Implement sustainable development

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Strategy, Objectives and Performance

Establish sustainable strategies and objectives

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Stakeholder Engagement

Build diverse and convenient communication channels

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Committee

ESG Committee*

The ESG Committee is the highest ESG governance unit of the CHC Group. Chaired by the CEO of CHC, the committee is composed of the senior management of the three major business units and the heads of CHC’s functional units. The committee is also made up of members with diverse cultures, backgrounds, expertise, and experiences. Regular committee meetings are convened to identify risks and opportunities on the three aspects of environmental (E), social (S), and governance (G), as well as to formulate a sustainable development strategy for the Group to promote ESG-related work for the entire company. ESG committee is governed by the Board of Directors, and reports the Group’s current-year ESG results as well as future development plans to the Board annually. *Note: The CSR Committee was renamed as the ESG Committee, effective July 1st, 2021.

ESG Committee Structure

Sustainability Management Efforts

CHC Group continues to communicate and leverage its resources to integrate ESG awareness into daily business activities and decision process, in order to ensure proper function of management practice, implementation of risk assessments, and the balance and synergy during decision making process. With ESG initiatives and examination of ESG efforts each quarter, CHC Group shows operational resilience and flexibility in all aspects in regards to sustainable development. CHC Groups’ highlighted ESG performance are listed below:

 Governance and Economics (G)Sustainable Environment (E)Social Commitment (S)
  • • 100% attendance rate for

  • Board Meetings, Audit Committee

  • Meetings, and Remuneration

  • Committee Meetings.

  • • Female board members account

  • for 43% total members, above

  • the 14% average shares for

  • TW-listed companies.

  • • All Directors signed the Disclosure

  • and Self-statement for Conflict

  • of Interests in 2021.

  • • 100% of CHC Group employees

  • signed the Compliance Commitment

  • Statement in 2021.

  • • Continental Development Corporation’s

  • residential project, La Bella Vita,

  • has received both the International

  • Architecture Awards and the

  • Architecture Master Prize.

  • • Continental Engineering Corporation

  • has awarded 2021 BIM Awards for

  • Extended Application in Construction.

  • • Scored 88 points for Net Promoter

  • Score towards construction client

  • satisfaction survey in 2021.
  • • CHC Group reduced 497.82 tons

  • of CO2e in regards to the Group’s

  • Energy Savings and Reduced Carbon

  • Footprint Action Plan in 2021.

  • • CHC Group reduced 2,587 tons of

  • sludge in 2021.

  • • CHC Group made more than

  • NT$1,470,090 thousand dollars of

  • green procurement in 2021.

  • • Anping Water Resource Center

  • awarded ISO 50001 Energy

  • Management System Certification.

  • • Tamshui Water Resource Center

  • and Fengshan Water Resource Center

  • both acquired ISO 14064-1:2018

  • Greenhouse Gas Verification Statement.

  • • Developed innovative application

  • for green materials – lowering noise level

  • for blowers, which effectively lowered

  • the noise level in construction sites.

  • • CHC Group’s local procurement ratio

  • was 94.58% in 2021, reduced

  • carbon footprint for supply chain.
  • • Held 91 sessions of community

  • activities during various construction

  • stages, with NT$7.63 million dollars

  • and 5,372 hours of manpower

  • committed.

  • • Continental Engineering Corporation

  • received Silver Status for 2021

  • Healthy Construction Site Promotion

  • Award held by Health Promotion

  • Administration, Ministry of Health

  • and Welfare.

  • • Tamshui Water Resource Center

  • received certification of

  • Environmental Education Facility.

  • • Continental Engineering Corporation

  • successfully developed the Trash

  • Tunnel Gate Indicator System,

  • enhancing the technical management

  • ability for construction sites.

  • • 100% resume rate for parental leave

  • without pay in 2021.

  • • Recorded 18.38 hours of average

  • male employee training and

  • 21.45 hours of average female

  • employee training in 2021,

  • showing no education resource

  • allocation bias on gender or ranking.

  • • Hired 27 disabilities employees

  • in 2021, which accounted for 1.4%

  • of total employees and better than

  • the 18 people required by regulation.

Strategy, Objectives and Performance

Sustainable Development Strategy

CHC Group is committed to leveraging its core capabilities and resources with integrity and responsibility. While pursuing revenue and profit growth, the Group continues to review its development goals on environmental, social, and governance area. Through the "Focus on Major Topics, Promotion from Top to Bottom" action policy, the Group improves its risk management mechanism and specific evaluation indicators, and sets up the sustainable development action plan and promotion goals. The goals are incorporated into daily management and tracked for improvements to fulfill the Group’s commitments, in order to continue to create positive value and exert positive influence. Meanwhile, CHC Group regularly discloses the status and achievements of its sustainable development goals, in order for stakeholders to understand the ESG-related efforts and investment from CHC Group.

Sustainability Goals and Performance

Category
Aspect
Management Strategy/
Implementation Policy
Evaluation Mechanism
Goals Set for 2021
Achievements in 2020
Short-to-Mid Term Goals
Operation
Management
Economic
Performance*
  • Up-to-date

financial risk

assessment are

conducted monthly to

ensure that the

company’s operating

and economic

performance goals are

achieved

  • Implementation

performance report

related to financial risk

assessment are

presented monthly at

the high-level

management

meetings

  • Achieve annual

operating goals

  • The consolidated

revenue in 2021 was

NT$26,844 million,

the consolidated

operating profit was

NT$2,303 million, the

consolidated net profit

was NT$1,826 million

and EPS came to

NT$2.22, a 19%

year-over-year increase.

  • Achieve annual

operating goals

Integrity
and
Pragmatic
Corporate
Governance*
  • Audit Committee

and Remuneration

Committee are set up

under the Board of

Directors to assist the

Board in performing

their duties and

supervisory functions

 

  • Protect

shareholders’ rights

and interests with

transparent

information disclosure

 

  • Set various

corporate governance-

related standard

operating procedures

(SOPs) for compliance

purposes

  • Independent

audit unit are set up

and  supervises the

Group’s various

operating activities

using internal audit

code

 

  • Conduct annual

evaluation regarding

Board performance to

improve  corporate

governance

effectiveness

  • Continue with

transparent disclosure

of information and

strengthen

communication and

interaction with

stakeholders

 

  • 100% of Group

employees to sign

Compliance Commitment

Statement

 

  • Over 80% of Group

employees to participate

in Business Ethics

courses, with more than

85%  employees of

manager-level or above

 

  • Formulate Business

Ethics clause for supplier

contracts and initiate

Supplier Business Ethics

Due Diligence

 

  • Improve risk control
  • Stakeholder

communication

efforts were reported to

the Board on

December 17th, 2021

 

  • 100% of Group

employees signed

Compliance Commitment

Statement in 2021

  • 1,403 employees

participated in

Business Ethics

course this year,

with 1,548.25

total hours booked,

which translate to

99.2% coverage

 

  • Completed formulation

and launched of

Business Ethics clause

for supplier contracts

 

  • Retrieved 81.2%

of supplier business

ethics due diligence

survey in 2021

 

  • No confirmed

cases of bribery

 

  • Continue with

transparent disclosure

of information and

strengthen

communication and

interaction with

stakeholders

 

  • 100% of Group

employees to sign

Compliance Commitment

Statement each year

 

  • 100% of Group

employees to participate

in Business Ethics

courses

 

  • Maintain and

improve Business

Ethics clause for

supplier contracts

 

  • 100% of suppliers

are conducted business

ethics due diligence for

contracts signed each

year

 

  • Improve risk control
Regulatory
Compliance*
  • Treat all stakeholders

with integrity and honesty,

as well as comply with

the law and uphold the

principle of fair

competition. Require

employees to treat the

company’s customers,

competitors, and other

workers with fairness

 

  • For matters

related to the

provisions of laws and

regulations, Legal

Department shall

research and provide

recommendations

according to laws and

regulations, and shall

consult external legal

advisers when

necessary

 

  • The constructions

or real estate projects

should pass the

environmental impact

assessment according

to laws and regulations,

and are executed as

planned

  • Supervision is

performed by the

competent authority

and other law

enforcement units in

accordance with

the law

 

  • Each company

unit reports violations

to the Legal

Department for

compilation, and later

conduct statistics and

evaluations of

violations

accordingly

  • Major violation

cases: 0

  • No violation

regarding marketing

& labeling, customer

health & safety,

information safety,

occupational &

human right, and

gender equality in

2021. 10 violations

against occupational

health and safety were

booked with total fine

of NT$1.36 million,

which were caused by

flaws in precautious

measures and working

environment.

Aforementioned flaws

have been corrected

  • Major violation

cases: 0

Technological
and Service
Innovation
Customer
Health
and
Safety
  • Continue to

provide high-quality

residential products,

as well as to enhance

building materials and

equipment for a living

space that is healthy

and environmental-

friendly

 

  • Increase the adoption

rate of green building

materials in order to

implement design goals

for green building

materials

 

  • Focus on

environmental

protection and energy

saving, and improve the

energy efficiency of

buildings with green

buildings and smart

residential houses

 

  • Residential

products are equipped

with electric vehicle

charging systems to

promote the symbiosis,

co-prosperity and

sustainable

development of people,

architecture, and the

environment

 

  • Use BIM

technology to ensure

the implementation of

product design

  • Review the

proportion of

applications for Green

Building Candidate

Certificate or those

obtaining Green

Building Label each

year

 

  • Check the

number of certified

products, including

but not limited to green

buildings, smart

buildings, structure

accreditation

building, and

barrier-free

residential

accreditation etc.

 

  • Regularly review

the proportion of

green building

materials used by

the project

 

  • Examine BIM

technology

implementation

status during building

design and

construction

stage

  • Increase the

proportion of applications

for Green Building

Candidate Certificates

or those obtaining

the labels year by year

 

  • For projects

obtained construction

permit this year with lot

size more than 1,653m2,

electric vehicle

charging systems shall

be installed in public

parking spaces, and

wiring space for

charging station shall

be reserved in the

remaining parking

spaces for the

convenience of

customers who wish to

install the cables

according to various

brands of electric

vehicles

 

  • The actual

percentage of green

building materials used

by the project meets the

commitment of the

construction license

application

  • 1 Green Building

Certificate acquired in

2021. A total of 4

Green Building

Certificate has

been acquired as of

end of 2021, with

achievement rate of

57%

 

  • Achievement rate

of 33% in 2021 as

some projects did not

have public parking

space and/or the public

parking space are not

owned by the Group.

However, electric

vehicle charging

wires were installed in

the private parking

spaces

 

  • Newly completed

project Bountiful

Journey used 30% of

green building material,

which met construction

license requirement

  • 100% of building

license applies for Green

Building Candidate

Certificates

 

  • At least 1 project

acquires Smart Building

Candidate Certificate

each year

 

  • For projects

obtained construction

permit each year with lot

size more than 1,653m2,

electric vehicle

charging systems shall be

installed in public parking

spaces, and wiring space

for charging station shall

be reserved in the

remaining parking

spaces for the

convenience of

customers who wish to

install the cables

according to various

brands of electric

vehicles

 

  • The actual

percentage of green

building materials used

by the project meets the

commitment of the

construction license

application

 

  • Promote BIM

Technology used in

building design and

construction stage

Customer
Satisfaction
  • Perform regular

satisfaction surveys on

construction, handover,

and maintenance

 

  • Establish

customer interactive

groups to develop

customer satisfaction

standards, and design

questionnaires

  • Satisfaction survey

results and tracking

  • Level of satisfaction

regarding handovers: the

company’s actual

performance is better

than customer’s

expectations

 

  • Level of satisfaction

on maintenance :

satisfaction > 4

points (out of 5 points)

 

  • Level of satisfaction

on construction:

client NPS > 10

  • Level of satisfaction

regarding handovers:

the company’s actual

performance is better

than customer’s

expectations, with

achievement rate of

104%

 

  • Level of satisfaction

on maintenance:

5 points

 

  • Level of satisfaction

on construction:

client NPS: 88

  • Level of satisfaction

regarding handovers: the

company’s actual

performance is better

than customer’s

expectations

 

  • Level of satisfaction

on maintenance :

satisfaction > 4

points (out of 5 points)

 

  • Level of satisfaction

on construction:

client NPS > 30

Marketing
and
Labeling
  • Perform regular

sales satisfaction

surveys

 

  • Adhere to the

ethical business

practice, the Group

provides customers

with products and

services that comply

with laws and

regulations and are

transparently labeled

  • Satisfaction survey

results and tracking

 

  • Regularly check

whether any

complaints related to

marketing and

labeling have been

received

 

  • Regularly review

the major penalties

related to marketing

and communications

  • Level of satisfaction

on sales: the company’s

actual performance is

better than customer’s

expectations

 

  • The pre-sale

advertisements,

architectural models,

and model houses are

100% double-checked

by the project manager

and legal personnel

before launch

  • Level of satisfaction

on sales: the company’s

actual performance is

better than customer’s

expectations, with

achievement rate of

107%

 

  • Achievement rate

of 100% as pre-sale

advertisements,

architectural models,

and model houses are

100% double-checked

by the project manager

and legal personnel

before launch

  • Level of satisfaction

on sales: the company’s

actual performance is

better than customer’s

expectations

 

  • The pre-sale

advertisements,

architectural models,

and model houses are

100% double-checked

by the project manager

and legal personnel

before launch

Safe
Workplace
Occupational
Health
and
Safety*
  • Develop IT

application tools to

strengthen the health

and safety management

of the workplace

 

  • Improve the

convenience of

individual’s health

management through

the health information

management platform

 

  • Establish a road

map for physical and

mental balance

development, and

develop employees’

physical and mental

balance assistance

programs, to promote

the physical and mental

balance of employees

 

  • Establish the

epidemic prevention

mechanism and

emergency response

plan for CHC group

member companies in

advance, as well as

actively participate in

the prevention of the

COVID-19 pandemic

 

  • Maintain the

certification of the ISO

45001 occupational

safety and health

management system,

and continue to

optimize the intensity

of on-site safety and

health management

 

  • Organize safety

and health promotion

activities regularly to

strengthen the workers’

safety awareness and

increase their

adaptability in the

construction

environment

  • Establish safety

and health

performance

measurement

standards,

including goals

such as the

frequency of disabling

injuries, safety

commitments from

supervisors, and OHS

awareness for all

employees

 

  • Whether there are

any cross infection

incidents or

incidents that may

interrupt operations

 

  • ISO/CNS 45001

validity

  • Disabling Injury

Frequency Rate (FR):

less than or equal to 0.80

 

  • Cases of major

injuries and occupational

hazards: 0

 

  • Maintain the validity

of ISO/CNS 45001

certification

 

  • Develop 1 OHS

technology management

equipment or technique

  • In 2021, the

disability injury

frequency rate (FR)

of the Group’s

employees was 0.22,

and the disability injury

frequency rate (FR)

of non-employees was

1.83

 

  • Major injuries or

occupational hazards:

3.

 

  • ISO/CNS 45001:2018

certification remained

valid in 2021

 

  • Successfully developed

1 OHS technology

management

equipment – Trash

Tunnel Gate Indicator

System

  • Disabling Injury

Frequency Rate (FR):

less than or equal to 0.76

 

  • Average improvement

on flaws ≧ 4 times

 

  • Maintain the validity

of ISO/CNS 45001

certification

 

  • Develop 1 OHS

technology management

equipment or technique

each year

Training
and
Education*
  • Provide a variety

of on-line courses

through a digital

learning management

platform, and create

learning resources for

internal experience and

knowledge transfer

 

  • Establish a

creative and flexible

learning environment,

support and encourage

the growth and

development of every

employee, and provide

and maintain equal

opportunities for

employees

 

  • Promote cross-

team learning

mechanism to cultivate,

explore, and retain

talents with potential

  • Regularly review

the frequency of

platform usage,

the number/quality of

courses offered, the

popularity of the

courses, as

well as consider the

employees’ feedback

on the platform

functions and courses

 

  • Review the

implementation rate

of the Young

Engineers Conference

annually to understand

the quality and

commitment of

cross-team learning

  • A total of 1,800

courses within online

learning platform

 

  • Achievement rate

of more than 70% for

annual training

program

 

  • 10 matches for

mentor and trainees

within the mentor

program

 

  • Continuous

operation of the Young

Engineers Conference,

and complete annual

plan

  • A total of 3,075

courses within online

learning platform

 

  • Achievement rate

of more than 83% for

annual training

program in 2021

 

  • Completed 10

matches for mentor

and trainees within

the mentor program

 

  • Achievement rate

of 100% for Young

Engineers Conference

in 2021, with 70%

attendance rate and

90% satisfaction rate

for courses

  • A total of 1,200

courses within online

learning platform

 

  • Achievement rate

of more than 75% for

annual training

program

 

  • 20 matches for

mentor and trainees

within the mentor

program

 

  • Continuous

operation of the Young

Engineers Conference,

and complete annual

plan

Employee
Care
and
Diversity*
  • Design a

diversified welfare

system and practice the

core value of caring for

employees

 

  • Provide a salary

plan that is internally

fair and market

competitive

 

  • Promote the

diversification of the

organization and

strengthen the

understanding and

respect for gender

equality and different

generations

 

  • Develop multiple

recruitment channels,

in-person/on-line

recruitment activities,

and recruit outstanding

new talents

 

  • Encourage young

students to develop

practical skills and

enhance employment

competitiveness through

university collaboration

and talent development

programs

  • Conduct employee 

satisfaction surveys

annually, and set up

improvement

plans accordingly

 

  • Conduct regular

salary market surveys

to respond to

changes in the

external labor

market in a timely

manner

 

  • The number of

student internship

opportunities

provided each year

and the number of

scholarship winners

  • Employee satisfaction

survey response rate is

over 78%

 

  • Organize the

“Cultural Diversity and

Integration Week”

 

  • Conduct salary

and welfare market

surveys and competitive

analysis

 

  • Provide 5 prizes

for Young Talents

Scholarship

 

  • Provide 35 student

internships

 

  • Implement employee

caring program and

employee recognition

program

 

  • 100% participation

rate for employee group

insurance

  • The employee

satisfactionsurvey

response rate was

88% in 2021, 10

percentage points

higher than last year

 

  • Completed the

“Cultural Diversity and

Integration Week”

 

  • Completed salary

market survey and

competitive analysis

 

  • 5 people awarded

with Young Talent

Scholarship

 

  • Provided 37 student

internship opportunities

 

  • Implement employee

caring program and

employee recognition

program 

 

  • 100% participation rate

for employee group

insurance

  • Employee satisfaction

survey response rate is

over 80%

 

  • Organize the

“Cultural Diversity and

Integration Week”

 

  • Conduct salary

and welfare market

surveys and competitive

analysis

 

  • Provide 10 prizes

for Young Talents

Scholarship

 

  • Provide 40 student

internships

 

  • Implement employee

caring program and

employee recognition

program annually

 

  • 100% participation

rate for employee group

insurance

Environmental
Sustainability
Energy 
and
Greenhouse
Gas
Management*
  • Replace and

upgrade equipment to

improve energy

efficiency

 

  • Actively optimize

the energy-saving

operational mode of the

operating plant

 

  • Prioritize the

purchase of high

energy-consuming

equipment with

frequency conversion

control

 

  • Evaluate the

investment in

renewable energy

related businesses

 

  • Evaluate the

biogas power

generation and reuse

options

 

  • Introduce product

carbon footprint

inventory

 

  • Introduce an

energy management

system and evaluate the

feasibility of the

application

  • Regularly monitor

energy usage, track

and improve energy

efficiency

 

  • Regularly review

the effectiveness of

the reduction in

electricity consumption

for effluent treatment

and reclaimed water

treatment

 

  • Regularly monitor

the biogas production

 

  • Regularly track

the implementation

progress of

biogas power

generation and

biogas reuse plans

 

  • Regularly review

equipment energy

efficiency and track

improvements

 

  • Regularly calculate

the production and

usage of

renewable energy

  • Each water

resource center achieves

biogas production and

reuse annual target

 

  • Each water

resource center

completes biogas energy

or biogas reuse feasibility

assessment

 

  • Each water

resource center

completes the

implementation of energy

management system and

continues to improve

efficiency

 

  • Each water

resource center

achieves annual

energy consumption

target for effluent

treatment

 

  • Evaluate and

develop technological

tools for environmental

management

 

  • Research and

establish quantity basis

and index for energy and

greenhouse Set up

quantified gases

 

  • Plan and design

of energy-saving work

stations

  • In 2021, Fengshan

Water Resource

Center achievement

rate for biogas

production was 128%;

Tamshui Water

Resource center

biogas reuse rate was

81%, which translates

into 180% achievement

rate

 

  • Tamshui Water

Resource Center

completed biogas

energy feasibility

assessment

 

  • Anping Water

Resource Center

passed ISO 50001

Energy Management

System certification

 

  • Tamshui Water

Resource Center,

Fengshan Water

Resource Center, and

Anping Water

Resource Center all

achieved 2021

electricity consumption

per metric ton

target for effluent

treatment; total

electricity consumption

per metric ton of

effluent  treatment

was 0.28 (kWh/m3)

for the Group

 

  • Studied the

needs and feasibility

for technological

management tools

and conducted

real-time electricity

consumption

monitoring for 3

months.

 

  • Completed the

planning and designing

of energy-saving work

station

  • Each water

resource center achieves

biogas production and

reuse annual target each

year

 

  • Each water

resource center

completes the

implementation of energy

management system and

continues to improve

efficiency

 

  • Each water

resource center achieves

annual energy

consumption target for

effluent treatment each

year

 

  • Develop and/or test

technological tools

for environmental

management

 

  • Set up quantified

management basis,

reduced target, and

improvement plan for

energy and greenhouse

gases

 

  • Begin trial-run

and study efficiency

result for energy-saving

work stations; review and

adjust the set-up

requirements for energy-

saving work stations

Circular
Economy
and
Resource
Management
  • Apply formwork

system construction

method to optimize the

construction process,

improve the efficiency

of resource utilization,

and reduce the negative

impact towards

environment

 

  • Introduce circular

economy architectural

design techniques and

flexible modularization,

showcasing the

recycling of materials

from redesign to

operation and

maintenance

 

  • Promote green

procurement and green

product innovation

 

  • Promote waste

classification, recycling,

and reduction activities

 

  • Use technology to

develop and design a

low-consumption, high-

efficiency operation

model

 

  • Use the best

available technology to

treat Taiwan’s domestic

and industrial

wastewater to promote

sustainable usage for

water resource

 

  • Develop

reclaimed water

recycling schemes to

improve water use

efficiency

  • Regularly review

the adoption rate of

formwork system

 

  • Regularly review

the performance of

waste reduction

 

  • Review the annual

green procurement

implementation status

 

  • Review the status

and effectiveness of

certification

on each project,

including but not limited

to BS 8001 circular

economy certification,

environmental

labels, etc.

(special indicator)

 

  • Review the scale

of circular economy

by project

(special indicator)

 

  • Regularly inspect

the ammonia nitrogen

treatment efficiency

in effluent treatment

and reclaimed

water processes

 

  • Regularly review

the recycling rate of

reclaimed water

  • The Taipei Nangang

Depot Public Housing

project acquired the

BS8001:2017 circular

economy certification

 

  • The adoption rate of

formwork system for civil

engineering projects

meets annual target

 

  • Each water

resource center meets

the sludge reduction

annual target

 

  • Each water

resource center meets

the wastewater ammonia

nitrogen treatment annual

target

 

  • Each water

resource center meets

the recycling rate of

reclaimed water annual

target

 

  • Research to

increase the

reusing rate and to

quantify basis for

falsework facility

 

  • The Taipei Nangang

Depot Public Housing

project passed the

BS8001:2017 circular

economy certification,

the first public housing

to receive such

certification in Taiwan

 

  • C211 Section and

C214 Section of Tainan

Railway Underground

Project surpassed the

usage of formwork

target in 2021

 

  • Tamshui Water

Resource Center,

Fengshan Water

Resource Center, and

Anping Water

Resource Center all

achieved sludge

reduction target in

2021; the Group

reduced 2,587 tons of

sludge, with

achievement rate of

109%

 

  • Tamshui Water

Resource Center,

Fengshan Water

Resource Center, and

Anping Water

Resource Center all

achieved wastewater

ammonia nitrogen

treatment target in

2021

 

  • Tamshui Water

Resource Center,

Fengshan Water

Resource Center, and

Anping Water

Resource Center all

achieved recycling rate

of reclaimed water

target in 2021; the

Group recycling rate

was 22.5%, which

translate to an

achievement rate of

106%

 

  • Research the

feasibility or reuse

plan for falsework

facility

  • The Taipei Nangang

Depot Public Housing

project acquired the

BS8001:2017 circular

economy certification

 

  • The adoption rate of

formwork system for civil

engineering projects

meetsannual target

 

  • Each water

resource center meets

the sludge reduction

annual target

 

  • Each water

resource center meets

the wastewater ammonia

nitrogen treatment annual

target

 

  • Each water

resource center meets

the recycling rate of

reclaimed water annual

target

 

  • Research to

increase the

reusing rate and to

quantify basis for

falsework facility

Prosperous
Community
Local
Community
  • Actively

participate in

community care and

establish a good

channel for community

interaction

 

  • Organize site

visits and exchange

engineering experience

and technical know-

how with industry

peers, authorities, and

academia

 

  • Hold briefing

sessions to allow nearby

residents to understand

the situation regarding

construction and

supporting measures

 

  • Promote

community service

plans and encourage

employee participation

  • Establish a record

of related activities,

keep track of the input

and output and

feedback, and regularly

review the

implementation results

  • Continue to

promote and enhance

local care, implement

annual community

participation plan,

and review the results

from the previous year

 

  • Participate in

adoption of sidewalks

around the Group’s

projects

  • A total of 91

community activities

were held, with a

cumulative investment

of over NT$7.63 million

dollars and

5,372 hours of

manpower.

Please refer to the

Community

Engagement 

section

 

  • Adopted 1

sidewalk in 2021,

with achievement

rate of 100%; As of

end of 2021, the Group

adopted 5 sidewalks

 

  • Continue to promote

and enhance local care,

implement annual

community participation

plan, and review the

results from the previous

year

 

  • Participate in

adoption of  sidewalks

around the Group’s

projects

Environmental
Education
  • Promote

environmental

education and

certification for

environmental

educational facilities,

incorporate the concept

of water resources

protection into local

education

  • Count the number

of environmental

education sessions

and the number of

visitors, collect feedback

from the event to

plan/adjust the content

of the event accordingly

  • Tamsui Water

Resource Center to

pass the environmental

education facility site

certification

 

  • Hold a total of

at least 45 events

related to environmental

education

  • Tamsui Water

Resource Center

received the

environmental

education

facility site certification

in July, 2021

 

  • The Group

hosted 74 sessions of

environmental

education

activities in 2021

  • Linhai Water

Resource Center to

pass the environmental

education facility site

certification

 

  • Hold a total of

at least 69 events

related to environmental

education

 

Stakeholder Engagement

2021 engagement activities are reported to the board on December 17th, 2021, with the following summary:

Shareholders/ Investors/ Financial Institutions

Topic

Sustainability Strategy, Corporate Governance, Economic Performance, Risk Management, Information Disclosure

Engagement Type and Frequency

  • Convene general shareholder’s meeting annually
  • Publish annual report and quarterly results report on time
  • Self-hold quarterly results online conference call
  • Publish monthly revenue result press release and quarterly result press release
  • Interact with investors through phone calls, emails, and/or meetings on an irregular basis

Contact

Mr. Kris Lin, AVP
886-2-3701-2000

2021 Major Engagement Activities

  • Convened 1 AGM and 8 investor meetings (includes invited sessions)
  • Published around 100 material information and nearly 20 press releases

Employee

Topic

Labor Relations and Benefits, Workplace Safety, Career Development and Training

Engagement Type and Frequency

  • Hold labor relation meetings on quarterly basis to enhance employee-employer relations and to protect labor rights
  • Convene management team meetings monthly to enrich communications between managerial level and peers
  • Setup diversified communication channels to provide employees with a transparent internal voice communication system
  • Arrange Occupational Health and Safety training and construction worksite visits on a regular and/or irregular basis to establish safety-first mindsets within worksites
  • Comprehensive talent development plan; Introduce online learning platform (iLearn) for learning without time and/or location restrictions
  • Conduct employee satisfaction survey annually and employee interviews on an irregular basis

Contact

Mr. Anthony Lien, VP
886-2-3701-2000

2021 Major Engagement Activities

  • Retrieved 88% of sent employee satisfaction survey, 10bps higher than previous year
  • Introduced online learning activities such as “Learning King”, “Topic-wise Knowledge Center”, “Top Pick of the Month”
  • Introduced “Lunch with CEO” event to enhance communications between entry-level employees and managerial level
  • Hold team building events, employee rewards ceremonies, and employee mind and body balance events, and had more than 1000 Group employees communication interactions

Clients/ Consumers

Topic

Quality and Safety of Products and Services, Personal Information Protection, Marketing and Labeling

Engagement Type and Frequency

  • Satisfaction survey and after-sales services
    • Conduct satisfaction survey for contractors
    • Conduct satisfaction survey at contract signing, handovers, and maintenance for home-buying customers
  • Conduct house inspections and hold product and service seminars on an irregular basis
  • Maintain a smooth customer service communication channel

Contact

Mr. Wei-Ping Hsu, Manager (CEC))
886-2-3701-1000


Ms. Judy Lee, Manager (CDC)
886-2-3701-3000


Ms. Annie Shih, Asst. Manager (HDEC)
886-2-3701-5000

2021 Major Engagement Activities

  • Completed satisfaction survey and interview for contractors, covering civil, building, M&E of Construction Business and projects of Environmental Project Development business
  • Completed satisfaction survey for home-buying customers, including projects for sale, handovers, and after-sales services this year

Suppliers/ Sub-Contractors

Topic

Supplier Evaluation Standard, Safe and Healthy Work Environment, Business Ethics and Integrity

Engagement Type and Frequency

  • Hold education training and advocacy events on a regular basis
  • Conduct site visits, phone interviews, and written communications on an irregular basis
  • Hold seminars for suppliers

Contact

Mr. Robin Chien, AVP (CEC)
886-2-3701-1000


Mr. Joe Yang, AVP (HDEC)
886-2-3701-5000

2021 Major Engagement Activities

  • Completed annual supplier assessment evaluation
  • Held excellence supplier evaluation event

Government Authorities

Topic

Workplace Safety, Regulatory Compliance, Product Risks

Engagement Type and Frequency

  • File petitions through unions and clubs for authorities’ consideration
  • Communicate through calls and written official letters on an irregular basis
  • Actively participate in authorities-hosted meetings

Contact

Mr. Wei-Ping Hsu, Manager (CEC))
886-2-3701-1000


Ms. Judy Lee, Manager (CDC)
886-2-3701-3000


Ms. Annie Shih, Asst. Manager (HDEC)
886-2-3701-5000

2021 Major Engagement Activities

  • Group member companies joined a total of 35 unions and clubs
  • Actively participated and exchanged opinions during authorities-held meetings
  • Construction Business (CEC) acted as chairman of National Occupational Safety and Health Promotion Union for Construction Industry, and partnered with Ministry of Labor’s Occupational Safety and Health Administration to promote worksite safety and health for construction industry

Media

Topic

Major Business and/or Financial Updates

Engagement Type and Frequency

  • Hold at least 1 press conference or media gatherings per year
  • Arrange media interviews and provide relevant information on an irregular basis
  • Interact through calls and emails on an irregular basis

Contact

Mr. John Yeh, Manager
886-2-3701-2000

2021 Major Engagement Activities

  • Group member companies held a total of 3 media gatherings with more than 70 media participated; topic mainly focused on technology adoption and building design highlights by Real Estate Development Business
  • Received media interviews on topics such as Reclaimed Water, Circular Economy, Hotel-based Urban Renewal Residence, and Technology Adoption in Construction Industry
  • During 1Q-3Q 2021, a total of 5,881 media exposure counts towards CHC Group members, and a total of 23,534 media exposure counts towards ongoing projects
  • A total of 2,370,382 official website visit counts for CHC Group at the end of September, 2021; a total of 30,601 followers on social media, with interactions of once biweekly with followers

Community

Topic

Community Service, Environmental Protection and Ecological Conservation

Engagement Type and Frequency

  • Hold at least 1 open information session during environment assessment evaluation
  • Hold construction milestone events, site visits, and information sessions, and participate in community services activities on a irregular basis
  • Maintain interactions with local residents through educational centers within operating sites

Contact

Mr. Wei-Ping Hsu, Manager (CEC))
886-2-3701-1000


Ms. Judy Lee, Manager (CDC)
886-2-3701-3000


Ms. Annie Shih, Asst. Manager (HDEC)
886-2-3701-5000

2021 Major Engagement Activities

  • Invited to GIS Forum held by National Taiwan University to discuss with 217 students from 14 different countries on topic based on “Reset the Mindset”
  • Educational centers owned by Environmental Project Development Business had held 23 environmental education sessions during 1Q-3Q 2021, with 455 people participated
  • Spent NT$277,200 on disinfection for local communities